Yeah, my experience Best Buy Dot Com Mobile was aweful!!! First I ordered the phone on Black Friday thinking I was getting a deal. I admit, I made a mistake and didn't see that the "free phone" was only if you were activating a new phone. I called after receiving the e-mail regarding the price of the phone, I called and told them it was okay to charge me the $50 for the new phone because, at the time, it was a better deal than what Verizon had. I received the phone just over a week later and found out according to the paperwork that they opened a new contract complete with a new phone number. I called the phone number I was given and spoke with some lady who did not speak a lick of English about my problem. After not being able to understand her, I originally said that I wanted to just send my order back. She, I thought anyway, told me it would be fixed, she put me on hold and told me to wait two hours and it should be fixed. I waited more than two hours, tried to activate my phone and it was activiated with that other phone number that was opened for me that I didn't authorize.
I went to a Best Buy store by my house today (Sunday) and they told me they couldn't really help me because the "dot com" is seperate. So, I have to call the non english speaking people back and hope they are able to take care of it without doing more damage!! Luckily, I have 30 days to cancel that contract through Verizon. The Best Buy store people tell me they have all kinds of problems with the mobile dot com orders. Seriously, why would Best Buy have anything to do with this so called company to host their online phone orders.
Are all Best Buy dot com orders seperate from the actual store? If so, I don't think I will ever order online from Best Buy again. I'm thinking I may never order anything from Best Buy again.
