12-03-2009 11:50 PM
12-04-2009 03:30 AM
I had considered ordering my phone online but after reading through the TOS and encountering frustrations in getting simple questions answered I bagged on that idea. Additionally the automatic upsell into uneeded extra minutes and features was unacceptable. No way I would deal with them after a lack of response to simple questions, etc.
Sorry to hear of your problems. I simply went ahead and took advantage of AT&T's Monday $.01 sale and got my new Sony Ericcson C905a before noon Tuesday with no muss nor fuss.
12-04-2009 08:22 AM
12-04-2009 08:44 AM
Sounds like a stall for an item not instock perhaps? Assuming you paid with a debit or credit card have you contacted the card sponsor to revoke the purchase? It might prod them if nothing else. Just a thought.
12-04-2009 12:22 PM
12-06-2009 12:25 AM
12-06-2009 05:45 PM
Yeah, my experience Best Buy Dot Com Mobile was aweful!!! First I ordered the phone on Black Friday thinking I was getting a deal. I admit, I made a mistake and didn't see that the "free phone" was only if you were activating a new phone. I called after receiving the e-mail regarding the price of the phone, I called and told them it was okay to charge me the $50 for the new phone because, at the time, it was a better deal than what Verizon had. I received the phone just over a week later and found out according to the paperwork that they opened a new contract complete with a new phone number. I called the phone number I was given and spoke with some lady who did not speak a lick of English about my problem. After not being able to understand her, I originally said that I wanted to just send my order back. She, I thought anyway, told me it would be fixed, she put me on hold and told me to wait two hours and it should be fixed. I waited more than two hours, tried to activate my phone and it was activiated with that other phone number that was opened for me that I didn't authorize.
I went to a Best Buy store by my house today (Sunday) and they told me they couldn't really help me because the "dot com" is seperate. So, I have to call the non english speaking people back and hope they are able to take care of it without doing more damage!! Luckily, I have 30 days to cancel that contract through Verizon. The Best Buy store people tell me they have all kinds of problems with the mobile dot com orders. Seriously, why would Best Buy have anything to do with this so called company to host their online phone orders.
Are all Best Buy dot com orders seperate from the actual store? If so, I don't think I will ever order online from Best Buy again. I'm thinking I may never order anything from Best Buy again.
12-07-2009 10:18 PM
I am sorry for the inconvience this has caused. I have private messaged you all, and we can take further action to get this resolved.
12-08-2009 11:46 AM
Same problem here. Ordered the phones on cyber Monday, still waiting. The other two phones I ordered (upgraded all the phones on the account) were shipped promptly, but the HTC Heroes are still MIA. Then I got the following email:
We hope you are enjoying your recent wireless purchase from Best Buy Mobile!