Mobile Phones & Broadband

[echaos1210]

Here's the dilemma I purchased a phone at best buy online a HTC hero and I just lost the phone but im afraid to report because I saw somewhere on the terms and conditions that o would need to be with the phone for 6 months before changing otherwise the plan or phone. What should I do? I could easily go on cvraigslist and buy a cheap phone o hold me off till I get money to buy another hero

[Nokia]

That is actually a separate company called Simplexity that has no affiliation with BB. You'll have to contact them.

[Jordy]

The contract sales dept. for online BBYM is in fact Simplexity. They will charge you $250 for changing your plan. They get commission on the plans they set up and they have to stay in place for at least 6 months before you change them or you'll get a mysterious bill from your 'carrier' for changing your plan. They consider it a breech of contract if you deter from the plan set by them.

As far as your lost phone - I'm so sorry to hear that!! Craigs is pretty decent idea but be careful. As far as the issue with the ongoing plan - you may want to call Sprint and tell them you want to suspend the line of service. They charge you like..  9 bucks vs. the full line price. That shouldn't affect your 6 month probation with them.

[Wirefly_Kim]

I am sorry to hear you have had problems with your eqiupment you ordered.  I work at Simplexity's HQ and would be happy to help you with this issue.  How long ago did you purchase the phone?  We have a 30 day Satisfaction Gaurantee. Did you get insurance for your phone?  If you would, please send the answers to those questions and your order number to OnlineSupport@Wirefly.com, and I will review your order and see what we can do to assist you with this issue and try to resolve your problem for you.  I look forward to hearing from you soon!

Wirefly_Kim