Mobile Audio Systems & GPS

[Davyboy82]

Hi guys,

 So here is the story. Just bought a new Sony Xplod from Best Buy to replace my factory stock radio., HD and Sat ready, etc. I admit I don't know much about car stereos, but when I asked if the Radio I wanted could play pick up HD radio signals, the sales clerk said 'absolutely' . Well apparently thats true if you have anoptional HD Radio tuner. No one tlde me that and I assumed the deck itself could pick it up. I take part the blame for that, but I also would have assumed that the install guy would have asked me if i wanted that as well. It at leas would have made me turn around and buy a car stereo that could pick up HD radio without a seperate tuner.  Also when I use the aux jack for my ipod, All I'm hearing is music, no vocals at all. So all in all I don't like the unit at all. Don't like the sound, and feel I was slightly mislead about what it could do ( no HD radio without tuner).

 What's the return policy on something like this? I would gladly return it for another model, but will I get charged twice for an install?

Thanks

[Jesus-BBY Community Connector]

Davyboy82 –

I apologize for the delayed response. I am sorry if the deck you purchased does not do what you thought it would. Our standard return and exchange policy applies to car audio equipment which is 30 days from the date of purchase.

Services that have been rendered (installation) cannot be refunded. Feel free to return to the store anytime within 30 days if you would like to proceed with a refund. Do not hesitate to visit us again if you have any other questions or concerns.

Best regards,