04-29-2012 04:39 PM
i bought a tv in feb 2012 and while it was on the screen all of a sudden cracked .. it scared the crap out of me .. i need to know if it is covered under my warranty ... i got the 4 yr plan .. it was a westinghouse 37" lcd screen ...
4YR 350-399.99 LCD BTP
this si a copy of what the reciept says .. please help!!!!!!
04-29-2012 04:50 PM
what do you mean by still operational? the tv will still turn on and it is only 2 months old... and you can see most of the picture except where it is cracked... they won't replace the tv?
04-30-2012 03:16 AM
04-30-2012 01:26 PM
05-02-2012 03:43 PM
Sorry to hear about your TV, and thanks for reaching out to us on this. Your Geek Squad Black Tie Protection (GSBTP) plan should cover any defects in the TV, but would not typically cover damage to the TV. The only exception to this would be if an authorized service technician determines that the TV was damaged due to a defect in the TV itself.
ChrystalWoW is correct that you can call 1-800-Geek Squad to arrange for a technician to look at the TV, but if they determine this damage did not occur because of a defect the repair will be at cost to you. If you have any further questions by all means post back to this thread.
Thanks for posting,