Manufacturer Warranties and Protection Plans

[Lreeve]

I wish I had read these posts before purchasing my LCD tv but the lesson has been learned. I purchased the extended warranty for my 37 inch tv from Best Buy. 2 months ago the tv began powering itself on and off. I called BB and submitted a warranty claim. That was the last I have seen of my tv. The repair company that has my tv states  the part needed for my tv on backorder. They tell me there is nothing they can do and Best Buy customer service tells me there is nothing they can do either. This is completely unacceptable. I have been without a tv for 2 months and still counting.  Noone is willing to help me resolve this issue and I'm completely frustrated with this matter. I understand the problem lies with the distributor of the part  but I have a hard time believing that Best Buy can't step in and resolve this issue. I purchased the warranty through them and the warranty needs to be honored.

[MtnXfreeride]

the parts probably on its way to the US from china on a ship

[Allan-BBY Community Connector]

Hi Lreeve,

After two months of waiting for my TV to be repaired, I’d be frustrated myself. It sounds like you understand what it means when a part is on backorder, but unfortunately when this happens, we are just not going to be able to get the part until it becomes available. This does not, however, mean we will make our customers wait indefinitely for their repair to be completed if they are covered by a Performance Service Plan (PSP) or Geek Squad Black Tie Protection plan.

I would like to try and resolve you issue, but I will need some additional information first. I am sending you a private message so check your inbox.

Thanks for posting,
Allan
Community Connector
Best Buy® Corporate