Manufacturer Warranties and Protection Plans

[sprintracer21a]

I have a couple of questions that I have been looking for an answer to on both the Best Buy and Geek Squad websites. I have a Sony Vaio laptop that has a broken screen and wireless switch. I purchased the black tie protection for it. What do I have to do to get it repaired? Are those repairs covered? Where do I take it, or do I have to send it in? How long will repairs take?

[CrystalWoW Community Veteran]

Did you purchase an accidental protection plan or a standard plan? If it is not accidental, no it isn't covered. If you did, you would need to bring it in to geeksquad to have it sent off to be repaired. If you didn't buy accidental, you can have it sent off for an estimate of repair cost. Average repair time is 2-4 weeks.

[sprintracer21a]

how do I tell if my plan covers accidental damage? The sales gal said that if I purchased this plan it would cover a broken screen, but that dosent mean she sold me that plan or it covers accidental damage. I have my receipt still.

[CrystalWoW Community Veteran]

Does it say ADH on your receipt on the line for the protection plan?

[sprintracer21a]

no it says 2yr 500-599 MOBL COMP BTP

[CrystalWoW Community Veteran]

Then no it doesn't cover accidents unfortunately. You can have it sent off to get a repair estimate.

[sprintracer21a]

I refuse to accept as solution!

[Pyrex]

CrystalWOW - how much would that type of repair cost, in your experience?

[CrystalWoW Community Veteran]

Varies wildly. Could be anywhere from 300-600 I would guesstimate.

[sprintracer21a]

300 to 600 bucks? I could buy a NEW laptop for that. I see replaceent screens on various websites for sale for less than a hundred dollars. This is fraud and extortion. Get me for a plan that the cashier says covers the repair, then wanna charge  what the stupid thing cost in the first place  to repair it. Im calling the store in the morning, if they don't tell me something a little more reasonable then that, Im gonna file a claim with the Better Business Bureau. I chose to puchase from Best Buy because their adds mislead me into thinking they actually care about customers. Nope they just care about making another buck off of another sucker. Well they succeeded. No wonder best buy hasn't folded like circuit city, circuit city probably honored their warrantys.