Manufacturer Warranties and Protection Plans

[bl4ke360]

6 months ago I brought my fourth xbox 360 (2nd xbox 360 Elite) to best buy, because that one wouldn't read any of my discs, and they tell me Microsoft will send me a refurbished model. That was the first time I would be getting a refurbished xbox, even though my extended warranty was still active, just as it was for every previous xbox I exchanged at Best Buy. Well just this week it broke down with RROD, after 6 months of having it, even though the guy at Best Buy told me that no reburbished xbox 360's were ever brought back in to that specific store due to complications. Of course this xbox is the one that has lasted me the shortest amount of time.

So my question is, what is the policy for problems with a refurbished xbox 360? Will I go through the same thing and Microsoft sends me another refurbished xbox? I don't see why the manufacture warranty is replacing the store warranty which I PURCHASED just about every time I exchanged an xbox at Best Buy, because to me it seems like the Best Buy extended warranty is a waste of money, since they make you take it up with Microsoft instead. Best buy is always changing their policies as well, like this thing I heard about not covering the RROD problem anymore. The xbox that I had to send in due to disc reading complications, was not RROD, and I should not have had to go through Microsoft where I was sent a lesser quality refurbished model (don't forget the month-long wait). This hardly seems like good coverage for an extended warranty. From this experience, I'd like to know just what reasons there could possibly be for purchasing an extended warranty at Best Buy for an xbox 360, and what I can expect upon bringing my current refurbished xbox in for exchange.

[Nokia]

You're right, you should not have been made to go through MS the first time. However, you are also correct about the GSBTP plan not covering RROD, so you will have to go through MS this time.

[Justin-BBY Community Connector]

Hello bl4ke360,

I appreciate you reaching out to us regarding your Xbox360 concers, even though I'm sure it's aggravating to undergo such an experience.  I personally have only owned one Xbox360 and never had any issues, so I can only imagine what you're going through; but will be glad to be of any assistance.

In echo to Nokia's response, I don't understand why you were told to consult Microsoft on your previous disc reading error if it was not Red Ring of Death.  However, since you've received a unit through them and now encompass the RROD issue, you would have to consult Microsoft directly at 1-800-4MY-XBOX (800-469-9269) for alternative solutions. For more details on our Geek Squad® Black Tie Protection coverage plans, you may click here.

Thank you for sharing your experience with us here on the forums.  If you have additional comments or concerns, feel free to reply to this topic or send me a private message by selecting the icon in my signature bar. 

Sincerely,