Manufacturer Warranties and Protection Plans

[kodesowa]

On monday my laptoo stopped working due to an unexpected BIOS update failure. So I took my Sony VAIO VPCF11AFM to BestBuy and headed to GeekSquad and explained to the guy what happened. He told me that they would have to probably replace the motherboard since the BIOS was dead. He also told me that they would ship it that day so I left my laptop there for it to be shipped and then repaired. I have been checking the repair status online but It has already been 3 days and it is still awaiting for shipment. I am a college student majoring in computer science and I really need my laptop to get things done. Is there any way to tell them to ship the laptop since its been 3 days? I am losing my mind here...

[Aaron-GS Community Connector]

Hey kodesowa,

I’m not sure why you wouldn’t have received an update yet, but I’d be glad to look into this situation on your behalf.  I’ll need to gather some additional details in order to do so, so please make sure to check your private messages.  You can check your PMs by signing into the forums and then clicking on the letter icon in the upper right-hand corner of the page.