02-07-2012 08:16 PM
I have a 4th generation iPod touch and the Home button seems to be stuck. I have to press very hard for the button to work. I haven't gotten the iPod wet or anything, so I don't know what's caused this problem.
If I bring my iPod in to a store to be repaired, will I have to have it sent away to be fixed, or is it possible to have same-day service (meaning I could drop it off, have it repaired in the store, and pick it up the same or next day)?
02-10-2012 04:22 PM
I’m sorry that you’re having trouble with your iPod Touch. We don’t typically repair hardware issues for iPods on site. We will instead ship you a refurbished unit in the same model and color as the original after you've checked your original in at your local Geek Squad. This usually takes about 3-5 days total, which is a lot quicker than shipping it off to a regional service center for a full diagnosis and repair.
I hope that this helps. We look forward to having you stop by so we can get your iPod up-to-speed. Let us know if you have any other questions or concerns along the way.
02-10-2012 04:32 PM
The process Douglas-BBY posted about is if you have Black Tie Protection.
Your original post OP didn't specify if you purchased that coverage so I wanted to make sure you didn't waste a trip.
03-16-2012 12:54 AM