04-21-2010 08:04 PM
I recently took my dying iPod Touch to the Geek Squad this past Sunday, which was having problems with staying connected to wifi, and was being extremely slow and unresponsive. The tech confirmed this, and proceeded to fill out the paperwork for a rapid exchange. Today, I picked up the replacement iPod Touch, and find that this iPod Touch will not connect to any wifi network. It can see networks just fine, but won't connect.
Here's my problem:
This past exchange was either my 3rd or my 4th exchange (I can't quite remember which one). I asked the tech when dropping my iPod about the "No lemon policy," to which he responded that that is typically for laptop computers, and not for my iPod. I let it slide and when I got home, I re-read my contract, which no where does it state that the policy applies to only laptop computers. Now I have to take this iPod back to the store again, and wait for yet another iPod.
I have 2 questions:
1. Is there a way I can find out from my service plan just how many times I've had to send my iPod in for exchange? Like I said, I know it's either the 3rd or 4th time, but can't quite remember.
2. I should be entitled to a replacement under the "no lemon" policy, regardless of whether it's the 3rd or 4th time, correct?
04-21-2010 08:26 PM
Fortunately, the tech was incorrect. The NL policy applies to anything that is serviced or sent through Rapid Exchange.
1. It is possible for the employee to see how many prior exchanges you have. However, they cannot determine if you qualify. Only the service center is able to do that. The tech can, however, request that it be considered for NL replacement.
2. For RE, the NL requires three exchanges and a fourth failure. Remember that if any of the exchanges were within 30 days of each other, they count as the same repair for the purposes of NL qualification.
04-21-2010 08:45 PM
Thanks for the info. I had a feeling that I was in the right RE: the "no lemon" policy.
Now I just have to find out which number of exchange I'm on (not counting this one, since I obviously just got it today)...
04-22-2010 12:55 PM
04-22-2010 02:57 PM
Nokia appears to have covered most of the basics, but I’d be glad to provide you details regarding your iPod’s repair history if you’d like. I’ve sent you a private message requesting some additional information. You can check your PMs by signing into the forums and then clicking on the letter icon in the upper right-hand corner of the page.