Manufacturer Warranties and Protection Plans

[harodude]

Hello all, this has almost become comical now, as I have been through 4 repairs for virtually the same issues with my iPod.

This all started back in October I believe, and I had the iPod in because it would not power on at all... After 4 weeks, it came back and had the Main Board replaced.

Second repair was for the screen malfunctioning and dead pixels throughout...  After about 3-4 weeks it came back again, dead pixels...

3rd repair came back with replacement screen and new battery...  About a 3 week repair this time, and still came back with dead pixels.    Sent it in yet again.....  This time there were notes added and an escalation for no lemon exchange.... was told it would only take about a week, and I would be looking at a new iPod!  All sounds good, right@!?  wrong...

So we have the 4th repair, it comes back just a few days ago, and no, it didnt take the week that I was told, but over 2 weeks....  They claim to have not repaired anything, but the deal pixels were gone... hmmmm, interesting!    I take a little closer look, and the iPod seems to be more scratched than ever, and there is dust under the screen!

Keep in mind, that all of these repairs are back to back of eachother except for the 2nd and 3rd where I waited about a week because I really needed the iPod for a trip.

Anyways.... I just had it sent back in YET Again on friday, and the Agent treated me like absolute crap...   I am getting really irritated with my experiences with the "Geek Squad" because they still have not lived up to their no lemon guarantee (when they have clearly repaired it 4 times( "not just a battery"), or sent me an actual worry, failure, glitch, broken free IPOD for a change!!!!

All that I ask, is that someone on here try and help to make this right for me, as a VERY LOYAL Best Buy customer.....   I swear if It comes back again to the geek squad and has an issue, what then!!!!   Can you just make it right for a change!

 Thanks,

Zach 

p.s.---Dont even get me started with my recent TV Repair through Geek Squad/Best Buy----even more insannne 

[Elizabeth-BBY Community Supervisor]

Hi harodude, 

Thanks for posting your concern on our Best Buy® Forum.  Your issue has been assigned to one of our Community Connectors for further review and response, and you should be hearing something within the next few business days.  Thanks for your continued patience as we work to assist all of the customers who have reached out to us on this forum.

[John-BBY Community Connector · Accepted solution]

Hello harodude,

I was disheartened to read about your iPod repair experience.  While it is Best Buy® goal to complete all repairs promptly and correctly, there certainly seems to be a service disconnect for your repairs.  Repair situations are inherently frustrating and having back to back issues only makes things worse, as I know from my own experience.  I offer my personal apology for this extended and unresolved repair situation.

Best Buy® and Geek Squad® have very high standards for serving our customers.  You should always be respected and not mistreated in anyway, as you say you were by the Agent who assisted you most recently.  Poor service from any of our employees can sour our relationship with valued customers like you.  I’ll make sure that your comments about your experience are passed along to store management.

I would like to ask for the opportunity to work with you on resolving this situation.  I have some additional information for you on this repair situation, so please watch for a private message from me.  To check your forum inbox, please sign in with your user name and password and click the envelope icon in the upper right.  I look forward to working with you.

Sincerely,