Manufacturer Warranties and Protection Plans

[dmartinez]

Hello

I got a service plan for my Xbox360, the console just went down yesterday and im trying to call to make a claim, but im in Mexico and when i try to call, the phone number is not working. Is there an special phone number to call from mexico?

I also try to make a claim online but its a worst nigthmare.

Please help.

[Elizabeth-BBY Community Supervisor]

Dear dmartinez, 

Thanks for posting your concern on our Best Buy® Forum.  Your issue has been assigned to one of our Community Connectors for further review and response, and you should be hearing something within the next few business days.  Thanks for your continued patience as we work to assist all of the customers who have reached out to us on this forum.

[Karina-BBY Community Connector]

Hola dmartinez,

I am happy to provide you with additional information on how to file a Product Replacement Plan (PRP) claim.  First, make sure that you have your receipt and PRP number on  hand, then dial our international team at1-800-627-8735. This number should only be dialed by our customers that are in Mexico; otherwise worldwide should dial their country’s exit code  + 800-556-56565. Also, please understand that our international team will have you mail in the product and receipt, then once its verified to be defective, you will receive a reimbursement  for the purchase price, tax and shipping charges in U.S. currency.

Buena suerte,