Manufacturer Warranties and Protection Plans

[rustyt21]

I bought some beats by dr dre head phones on a trip to florida about 3 months ago and picked up the 1 year warranty. this week the left headphone has stopped making sound. i live in fairbanks, alaska where there is no best buy how do i follow up on a replacement pair without physically having to enter a best buy

[Jesus-BBY Senior Social Media Specialist]

rustyt21 –

Thanks for reaching out to us. I am sorry to hear that you are experiencing issues with your Dr. Dre Beats. I own a pair and I had a similar problem with them. If you are unable to come to a Best Buy®, I would suggest contacting Monster. Here is their warranty/contact information:

http://www.beatsbydre.com/support/register.aspx

Do you know if you have a service plan or a replacement plan? I can let you know how to proceed with filing a claim.

Thanks,

[rustyt21]

Yes I do have a replacement plan, I was hoping it was as easy as sending them in, they test them and discover they are broken and send me a new pair but I suppose that is most likely just a dream

[amd555]

You can also make a claim under your plan by calling 8885396883. Keep in mind that you will receive a store credit vs getting another monster beats.

[rustyt21]

Will I be able to use the credit online? and will the credit be full so I get all the money I payed back?

[amd555]

Yes you get what you paid less the plan. You will be able to use it online easily