Manufacturer Warranties and Protection Plans

[DellStreaker]

Hi,
I recently bought a dell streak tablet from best buy, and got the black tie protection with it also. To make a long story short it the screen got crack due to the fact that the screens for this tab crack with ease because of how tight the case is. so i took it to the best buy nearest me and got it sent off for repair. noting that they said it should only take a one or two weeks for the repair. saying 30 was possible but "rare". so i opted out of the loaner and just used a friends old htc fuze. thinking it would not be that bad. it took them a week and a half to ship it off, another week to get checked in, and for the last two weeks the status has been locked at "estimate approved". now i know geek squad is not going to be able to send it back before the 30 day deadline. so is there any way i can go ahead and get another tab now, so i dont have to wait another week for a new one??

[CrystalWoW Community Veteran]

There isn't a 30 day deadline. They have 30 days from the date they receive it to repair it. It isn't from the day it shipped out unfortunately. They can't replace it until it hits that mark or is deemed unrepairable or not economical to do so. What date did the service center get it?

[DellStreaker]

thanks for the reply

the service center didnt receive it until march 6th but i took it to best buy on the 29th of feb.

[DellStreaker]

28th sorry

[CrystalWoW Community Veteran]

So they have 30 days from the 6th so on like the 5th or so of April you can request that geek squad put in a replacement request which usually only takes a couple days to approve.

[DellStreaker]

what does that do exactly???

[deusexmachina Valued Contributor]

It would get you a new one in store if they are unable to get the parts or fix it in 30 days of working on it.

[DellStreaker]

Hi,
I recently bought a dell streak tablet from best buy, and got the black tie protection with it also. To make a long story short it the screen got crack due to the fact that the screens for this tab crack with ease because of how tight the case is. So I took it to the best buy nearest me and got it sent off for repair. Noting that they said it should only take a one or two weeks for the repair. Saying 30 was possible but "rare". So I opted out of the loaner and just used a friends old htc fuze. Thinking it would not be that bad. It took them a week and a half to ship it off, another week to get checked in, and for the last three and a half weeks the status has been locked at "estimate approved". 

Now its pasted the "estimated completion date"  which was the 6th of April.  I called Best Buy to see if could get another phone, and they told me they would have to hear from geek squad first.  So I called geek squad and the tech said he would call best buy and put an escalation on my repair and it would take up to 24-48 hours to be approved.  (First thing to my head " Why the heck do they have to approve knowing that they still have my phone and it hasn't;t even been worked on?")  Mind you this phone is on the 6th.  So I waited 48 hours and call back up to best buy.  The employee said that there wasn't any escalation filed on my claim.  I'm really frustrated and just want another steak, why must I go through all this to get the phone back. So its Saturday the 9th I'm still without my streak.  I called the best buy twice today hopefully to get an answer and all they can say is someone would called me back.  Can't they just go ahead and give me a new streak??  Any ideas anyone??

[Justin-BBY Community Connector]

Hi DellStreaker-

I understand that it's irritating to be without your Dell Streak for such an extended amount of time.  It's unfortunate that it needs service and even more so that it's taking this long to receive it back.  I would feel similarly if I went through this as well.

Looking closer into your service order, I see that your Dell Streak was received by our technicians on 3/17.  Therefore, the 30 day timeframe has not yet elapsed, and our technicians have a few more days to make the proper repairs before alternative methods can be pursued.  I've already spoken to your local store about this issue, so they're personally aware of what you've stressed with us.  I apologize for any miscommunication, but I would be happy to intervene and provide you any additional updates on this issue. 

Feel free to address any more questions or comments you have here, or you may send me a private message by selecting the link beside my name.

Thank you for posting your concerns with us here on the forums. 

Regards,

[scottwm]

DellStreaker,

have you received a replacement at this time?  just curious as im awaiting my Streak as well.

Thank you