Manufacturer Warranties and Protection Plans

[wmjthorpe]

do not make the mistake of buying a gateway. i needed to use my recovery disc, and when i did was instructed to insert the 2nd one, which i don't have and was not told to make. i e-mailed gateway service and ordered a recovery disc. over 3 weeks went by, over which 3 different tech told me on 5 occassions the part was on its way. i also made a phone call to service that included over 20 min. on hold the the guy told me it hadn't been ordered. i asked if the call was being monitored for quality assurance and he said it was. then after another phone call that included over an hour on hold i'm told that they don't have any recovery discs and mine still hasn't been ordered. so be ware!

[MtnXfreeride]

the contents of the second disc are on gateways website for your convience for free. 

As far as the dics making goes, its in the manual of both my gateways, its the first thing I do with every new computer I buy.  

[Matthew-GS Retired: Community Advocate]

Sorry, wmjthorpe!

Gateway and other manufacturers ceased providing the recovery disks in favor of a recovery partition about three or four years ago.  Though this is a manufacturer decision, we try very hard to make customers aware of the need for recovery disks at the time of computer purchase.  It is unfortunate that disks were not created, or perhaps declined our service to do such, and I can certainly understand how frustrating it is to hold on support for a long time. This sounds like a very unusual instance as my experience with Gateway support has always been a positive and helpful service.  Let me know if you still are having issues and I will see how I can help you.