Manufacturer Warranties and Protection Plans

[IVETT]

Hi,

I purchased my Asus laptop from a BestBuy store at beginning of december 2011. Within the first two weeks of use, a dead pixel developed on the LCD screen. After several more weeks, an entire line (from top to bottom) developed directly above and below where the initial dead pixel appeared. In essence, the dead pixel line separated the LCD into left and right portions of the screen. Unfortunately I have not purchased the extra insurance plan, but this seems to be more of a manufacture defect as compared to a physical damage as nothing has impacted the screen since bought brand new.

I am currently overseas and will be back in the States for two weeks at the end of this month. What is the course of action I need to take to get this issue revolved?? Also, where should I take the computer for diagnoses and is this covered under manufacturers' warranty??

[hydrogenwv]

Since you are only under the MFG warranty and you are international, You may want to contact ASUS and see what they recommend.

You CAN bring it in to Best Buy, and they will send it out for repair under the MFG warranty. HOWEVER, going this route, I'd worry that it may not be repaired and returned to the store in time for your departure, as repairs can take up to several weeks.

[Aaron-BBY Community Connector]

Hi IVETT,

Like hydrogenwv mentioned, you can always seek factory warranty support through one of our U.S. retail stores.  If you don’t expect to stay in the country very long, however, contacting Asus directly may be the better option.  Service center repairs often take 1-2 weeks, so we cannot guarantee that repairs would be completed before you leave the country.  Contact information for Asus’ customer support centers can be found on the following page:

http://support.asus.com/Hotlines.aspx

I hope this helps.

[IVETT]

Thanks for the advice!