Manufacturer Warranties and Protection Plans

[rowanic]

Im tired of not being able to email and getting put on hold and transferred on your phone line. I even called my local store and they gave me the run around and Im highly ticked off. Im honestly considering taking my money elsewhere. Best buy has the worst customer service Ive come across by far.

If anyone does want to do their job and answer the customer's questions, in this case mine, heres the problem: 

1) I bought an XBOX and a pair of beats headphones through you guys and paid for insurance on them through best buy in September 2010. The items were stolen in November 2010 and i have a police report stating so. I was wondering if there was anyway i could get that insurance money back since there is nothing being insured. Because honestly, in my opinion, it is unfair not to refund it.

2) I wanted my reward zone number because i dont know where it is.

[RealGeorgeW Valued Expert]

Just call the 1888BESTBUY and let the gatekeeper know you need to cancel your BTP and to transfer you to the department that handles that. You won't get a full refund, but a partial prorated one.

[rowanic]

I have called that number numerous times before today and they gave me the runaround. 

[rowanic]

oh and i did just call them as you said and i got hung up on .

[deusexmachina Valued Contributor · Accepted solution]

Go to a local store and return it there.

[rowanic]

return what?

[deusexmachina Valued Contributor]

Your service plan.

[rowanic]

Thank you! i have one last question. how long will it take for them to post my refund onto my card?

[Karina-BBY Community Connector]

Hello rowanic,

I apologize for the frustration you went through in communicating with Best Buy® via our email and phone channels. I did notice that you marked deusexmachina post as a solution, and hopefully you have already gone into your local Best Buy® store.

All Geek Squad Black Tie Protection Plans are returnable. If the exceed the products return period you will receive a pro-rated refund, from the date that you visit the store. All you need to do is present the original purchased receipt at any local Best Buy® customer service desk.

If you need help obtaining a copy of your receipts feel free to reach out to me by sending me a private message, from my signature bar.

Thank you for the feedback.