Manufacturer Warranties and Protection Plans

[get2me429]

My husband spent entirely too much for this 62" HDTV less than two years ago and the bulb is gone already!  That really upsets me, we have the extended warrenty, but is this going to happen every two years?  The second complaint, we called geek squad and they don't even have the bulbs in stock so we are without a TV for a couple weeks before they can order the bulb and get to us??!!!!!  That's ridiculous!!!!! If the bulb is what goes bad with these TV's....WHY AREN'T THEY KEPT IN STOCK??????

[CrystalWoW Community Veteran]

If they kept every bulb, for every single t.v., in an unlimited stock for all the customers who might order it, they would have to build a new skyscraper to put them in . 

[get2me429]

Yes, but keeping the bulbs for the larger priced items would not take up that much room.  When you pay $2000.00 for a TV and $250.00 for the extended, I think you should expect better service.....after all its football season. 

[Nokia]

If you bought it two years ago, namely prior to 9-14-08, then you have a PSP on it, which covers a single bulb replacement.

[get2me429]

Yes...but how do you get geek squad to replace it quickly?

[Nokia]

Unfortunately, as Crystal stated, BB's service center stocks very few parts. It will have to be ordered from a third-party parts supplier.

[Dorothy-BBY Community Supervisor]

Hello get2me429 -

Allan, one of our Community Connectors, will be reaching out to you regarding your concern with service time on your television.  I appreciate your continued patience!

[Allan-BBY Community Connector]

Hi get2me429,

This time of year no one would relish the prospect of not having a working TV, and I can completely understand wanting your TV repaired as soon as possible.

I did look into your repair, and I show the repair was requested to be done by a local service center. I also show that this service center doesn’t have the lamp in stock needed to repair your TV, and they have requested that we order the lamp. Once this service center receives the lamp they should be giving you a call to schedule a time for them to come out and install the lamp.

This lamp was just ordered yesterday 11/19/2009, and it should be processed within 2-3 business days. I will check on this on Monday 11/23/2009 and send you a private message with an update on you lamp order. To check your private messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.

Thanks for posting,

[get2me429]

Alan

I don't know what to believe.

Called the Geek Squad on Thursday 11/19 to report the problem. They gave me a repair date of Monday 11/23/09. Lie #1

Called the repair shop on Thursday to make sure they had my contact info.

Called on Friday they had heard nothing from BBGS. Called BBGS and they first said they haven't received the order from the repair shop. I told them I had talked to the repair shop and they had e-mailed the order to them on Thursday 11/19/09. So I was put on hold and after several minutes I was told yes they do have the order from the repair shop but that the lamp has not been ordered by the parts department yet, it should be ordered today(Friday) call back on Saturday and they could give me a delivery date. Lie #2

Called Monday morning, computers were down had to call back after 2:00 pm. Called the repair shop and they said it looked like the lamp had been ordered on Sunday 11/22 and that they were sure that my TV would not be repaired before Thanksgiving.

Called BBGS on Monday afternoon, the first guy  could not find out what was going on, put me on hold and after holding for 30 minutes was disconnected. So I called back, this women looked into the notes after I had to explain everything all over again. She put me on hold and finally came back to tell me the lamp had been ordered on Thursday 11/19 but had not been processed by the parts dept. until Sunday. She could not give me any idea of when the lamp would be delivered, just that whenever the repair shop received it they would call me. But she was pretty sure it would not happen this week.

It is now Tuesday, I still have no idea of when my TV is going to be repaired, never received a private message from you on Monday with an update (Lie #3). 

I would also like an answer to my question about my TV being re-calibrated by BBGS after the lamp is replaced.

How about some honest answers for once?