Manufacturer Warranties and Protection Plans

[BBjustfixit]

I purchased a tv from BB in November of 2007 when i also purchased the previous protection plan from AIG. Our tv has not worked properly since not long after we bought it. We have so many parts replaced it should now qualify as refurbished....I am most upset at my latese issue with the tv.  The tv went out on Monday morning 04/26/10 and we called for service right away. Our first morning of missed work was on the Wednesday to be told that a part had to be ordered. Our second day of missed work was on the following Tuesday 05/04/10 so that the bulb could be replaced. Our new bulb worked for 20 minutes and then boom the tv went out again. This meant we had to have yet another bulb because it could have just been a bad part. Saturday 05/08/10 we got our new bulb and also a power supply and guess what it worked for about 20 minutes and then boom tv went out again. We sit now with a useless tv and more parts on order. I have tried to call and speak with geek squad customer service only to be told that they are sorry but there is nothing they can do but keep putting parts into it until the repair becomes excessive which is on 06/08 (45 days with no working tv)  I am really frustrated and i feel like they are giving me the run around. I bet if it was parts for their tv or if it was money they spent for a product that was defective they would do whatever they had to do to make it right.  I am furious and i feel i am out of options at this point i can not get answers just replacement bulbs (its not fixing the problem just accept this tv is a lemon!) I am attempting to get resolution again from this forum and my next step is going to be filing a formal complaint.  Please try to help me correct this situation.

[Dorothy-BBY Community Supervisor]

Good morning -

Allan, from our Community Connector team, will be reaching out to you regarding your concern.  Thank you for your continued patience until Allan is able to contact you. 

[Allan-BBY Community Connector]

Hi BBjustfixit,

I don’t blame you at all for being upset with the current repair of your TV after all the repairs it sounds like you have had in the past. I’m sure the fact that we continue to replace the bulb on this TV doesn’t instill a sense of faith in our service for you.

I was glad you gave us the opportunity to resolve this for you here on our forum, and I would love to see if I can get this resolved. I am sending you a private message to gather personal information I would need in order to look into this. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.

Thanks for posting,