Manufacturer Warranties and Protection Plans

[User142415]

  What? what? Is best buy so screwed up that I have to ask [request] them to fix or replace my television? really? really? c'mon

[User142415]

After all it has only been 45 days since the television broke.

[Allan-BBY Community Connector]

Hi User142415,

Once again the reason I was asking is because your service plan would be fulfilled, meaning it would not cover the replacement TV, if it replaces your TV. Many customers are not aware of this, and on occasion a customer would rather continue with a repair than have their service plan fulfilled.

I will take this last post to be your request that your TV be replaced with the full knowledge that if this does happen your service plan is fulfilled. I have reached out to the appropriate team to see if it would be possible to replace your TV, and once I hear back from them I will post back to this thread.

Thanks,

[Allan-BBY Community Connector]

Hi User142415,

I have heard back on this, and your TV was approved for replacement. I am sending you a private message with the information needed to get your replacement TV. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.

Thanks,

[User142415]

It took best buy 51 days to replace my television. My old television had 4 (FOUR) hdmi hook-ups. The televisions that best buy offered to replace only have 2 (TWO). I have three components so it is hassle to constantly change the cables around. The salesmen at best buy said most televisions only have 2 hook-ups now so manufactuerers can save money. Went to Sears and most of their comparable televisions had 3-4 hdmi hook-ups. The new televisions picture is not as crisp as the one best buy replaced. best buy continuely blamed the 3rd party who was working on my set. The 3rd party could not find parts  I was told. I talked to the 3rd party and he said he found the parts and told best buy where they were but would not order them because best buy would not reimburse him for the parts at times. He was not going to eat the price of the parts. Most of the people at best buy were courteous. The fact remains that I waited 51 days for a television. Most employees at best buy are not aware of corporate policies for replacing or fixing television sets. The television I received is inferior to the one I purchased. I did not buy a television from a 3rd party, I purchased a television from best buy. I was told when I purchased the original set that if it ever broke I would receive a loner until mine was fixed. The department manager told me this. This was a lie. I was mislead. After this experiance with best buy why should or would I continue to do business there?

[User142415]

best buy calls this resolved? the replacement is inferior to what I had 2 hdmi hook-ups vs 4. Comparable televisions at Sears have 3-4 hdmi hook-ups. The picture is not as crisp and action sequences are choppy (poor frame rate). Best buy is trying to save dime that will cost them a dollar (save money on replacement, lose money on return customers. This is by far the worst experiance I have ever had with any business. Not one employee understands what corporates policies are on this subject. And please dont thank me for my patience, I had no other choice in the matter.

[kst8no1]

Tv receiver is the way to go if you need lots of hdmi

[rellarillear]

This is the same TV that in another post, you were insistent that the repair was taking too long, and that you wanted a replacement.

The community rep, asked you over and over to confirm that you were ok with a replacement, that it would be a different TV and that the GSBTP would be considered fulfilled, to which you seemed to agree, and are no unhappy because it is not your exact old TV?

[Allan-BBY Community Connector]

Hi User142415,

I was disappointed to hear that after all that time waiting for your TV to be repaired you are now not satisfied with what TV they offered as a replacement. I do see the local store replaced your 50 inch Panasonic model TC-50PS14 for a 51 inch Samsung model PN51E530A3FXZA.

I did pull up the manual for this replacement TV, and I was surprised that there were only two HDMI inputs. The store should have replaced your TV with the most comparable model we currently carry, and this determination would be up to us to make. I can say that it is not always possible to match every specification of the product being replaced, but we should be doing our best.

If you are not happy with the model you received as a replacement I would suggest contacting this store to see if they could provide you any other options. Have you spoken to the store about this?

Thanks,