03-28-2012 06:36 PM
03-28-2012 07:30 PM
I am going through the EXACT same issue except I only purchased my LED TV on 3-9-12. I was basically told the same thing, I'm just out of luck. The lady who sold me the TV at Best Buy never said anything about not covering a cracked screen. In fact, she assured me this would be the best thing to "protect my purchase". I was also NEVER informed of ADH coverage and I do not know if it is covered on my GSP plan. When I called the Geek Squad, no one ever asked me for any of my warranty info or purchase #. Instead, when I told them that I had a cracked screen, they automatically said that they were sorry but they don't cover that. Then they gave me the # for Samsung, who were even ruder than Best Buy staff about the issue. Please, I need help regarding this issue!!!
03-28-2012 08:51 PM
03-28-2012 09:04 PM
I agree and I just want to have my TV repaired too! I don't understand how Best Buy expects for anyone to pay for "black tie protection" (or any type of protection/warranty) when they do not appear to have any intention of honoring it. For that matter, how do they expect to stay in business if they continue with such poor quality customer service. If you are able to find any results with your issue, please post the results. Maybe it can help me with my issue as well.
03-29-2012 02:08 AM
03-29-2012 10:06 AM
04-02-2012 03:23 PM
It is regrettable if any information provided you by your sales associate led to incorrect expectations of your service plan, and now being told you would have to pay for the repairs yourself would be upsetting to anyone.
It is correct that we have never sold a service plan that covered damage to a TV, and given the nature of your plan the damage to your TV would not be covered by your Geek Squad Black Tie Protection (GSBTP) plan.
I would like to see if there is anything we can offer, and I am sending you a private message to gather some personal information. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.
Thanks for posting,
04-02-2012 03:42 PM
Sorry to hear you are having the same experience as markm1234, and I truly wish I had an answer to your concern that would somehow change the fact that damage to a TV is not covered by one of our service plans.
With that said it does look like your local store took care of this for you on 3/29/2012, and I was glad to see this. If you ever need anything from me personally just post back to this thread, or send me a private message by clicking on the link in my signature.