Manufacturer Warranties and Protection Plans

[damorious]

I recently sent my Xbox Elite to microsoft to be repaired cause i did not want to give up my hard drive, knowing i would have to return all items if i used my insurance i paid for. Now my hard drive gave out so i have no saved games, and the xbox i recieved back from microsoft is not the same one as i purchased. the serial number is different, somehow i think bestbuy wouldnt let me exchange it cause of this but if its at all possible to work something out i would really like some help

[Elizabeth-BBY Community Supervisor]

Dear damorious, 

Thanks for posting your concern on our Best Buy® Forum.  Your issue has been assigned to one of our Community Connectors for further review and response, and you should be hearing something within a maximum of 3-5 business days.  Please note that it may be sooner depending on the complexity of your issue and the current volume of posts.  Thanks for your continued patience as we work to assist all of the customers who have reached out to us on this forum.

[Dorothy-BBY Community Supervisor · Accepted solution]

Good afternoon damorious -

I have done some checking and it appears that as long as you have proof of your exchange from Microsoft, you should be able to receive help from the store for this issue.  Please bring any paper work with you to the store. 

Based on the limited information you provided I am not able to advise you of what solution Best Buy® would offer, however that would depend on which service plan you have.  If you have a Performance Replacement Plan, then you should be able to do an exchange for a New Unit.  If you are covered under the Geek Squad Black Tie Protection Plan, you should be offered a refurbished unit through Rapid Exchange. 

I hope this helps!

Dorothy

Community Connector

Best Buy® Corporate

[damorious]

Thanks for the help i will take in my xbox to bestbuy and take the paperwork i got and hopefully they will understand cause without my hard drive my xbox is pretty much useless. i will let everyone know what they say.

[damorious]

Hi, and thanks again for the advice i walked in with my xbox and my paperwork and walked out with a brand new xbox 360 elite and with the money left over i bought a new 2 year service plan. I read alot of how people have bad customer service before but so far i have never had any problems just be calm and patient with them and have all your paperwork prepared.

Thanks again, Damorious