Aloha,
Last desperate acts often involve message board postings so here is mine
I purchased a 360 on 5/03/06 and bought the 2 year Product Replacement Plan...I have the original receipt
I had the XBox replaced about 4 or 5 times on that original 2 year plan
Following reasons: Broken controller after about 2 weeks (replaced everything over a bad controller and this was when you had to drive around to find one so I thought that was a bit odd), Bad power supply a few weeks later and at least twice for freezing up and crashing...I have the exchange receipts etc...
On 4/27/08 I brought the 360 in for another exchange and while there i was asked if I wanted to extend the warranty on the replacement they were giving me
I payed the 59.99 and went on my way as the 2 year replacement plan was WELL worth it the first 2 years
Miraculously this 360 lasted almost 2 years, almost
About 2 months ago it started the old freezing and glitching out and it finally died on Saturday 4/24 with a red ring and now it turns on but does nothing....though no more red ring
I went to a BB with all my receipts today, 4/28/2010
The 2 Year Replacement Plan warranty ran out on 4/27/2010, due to the replacement on 4/27/2008
I asked if anything could be done and the associate told me to call the 888-bestbuy number
I stood off to the side and and called, after explaining that i was a day late I was told "sorry, should have come in yesterday"
Two things upset me about this experience:
1 I purchased a 2 year replacement plan plan on 5/3/2006
I purchased another under the assumption that I was extending my coverage for another two years
I feel that my XBox should have been covered out until 5/3/2010...2 plans and 4 years from the original plan purchase date
The last replacement receipt and the one the store went off of lists the original transaction as 5/17/06 Why do they have an incorrect date for the original purchase date?...I have the original receipt from 5/3/06 so I am leary of their back office record keeping
2 The 3 associates who were pointing and giggling when I was explaining my position to the 888 operator that the plan coverage on my XBox should be for 4 years and not 3 years 49 weeks I told the phone operator and she graciously apologized but it was something that really upset me and soured my taste for BestBuy
Where is my pro-rated discount for the 3 weeks I had taken from me when I was duped into thinking I was extending coverage and not cancelling the original plan and replaceing it with another?
I was all for purchasing another 2 year extension for the XBox. I have been an advertisment for how great BestBuy's replacement plan has been for me when friends would mention that their game system died and they had to pay for a new one.
I assume nothing will come of this but I do feel better saying it on their forum
If someone from BestBuy wishes to contact me please do through the email registered to this account name
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