Manufacturer Warranties and Protection Plans

[dabears1]

So, I went earlier to Best Buy to exchange my Xbox 360 elite console that was the edition that included 2 bonus games is giving me technical errors, specifically the open tray error. I was at customer service and I told the lady I had technical problems, then the lady told me that I needed the 2 games that the xbox came with and told me it was a bundle package, but on the receipt it doesn't say that just XBOX 360 Elite. I originally bought the xbox 3 years ago and I probably sold the 2 bonus games or something. Now I'm stuck with a xbox that won't let me play games because of the open tray disc error and I have the 2 year plan (then renewed) warranty that i paid 99 bucks for.

[dabears1]

Do i really need the games though? It's says "bonus games included" not bundle package

[Abel]

Speak with the manager first.

If you continue to have issues I'd bring it back here and let the Community Connectors have a crack at it.

Good luck!

[Dorothy-BBY Community Supervisor]

Good afternoon dabears1 -

Aaron, from our Community Connector team, will be reaching out to you regarding your concern.  Thank you!

[Aaron-GS Community Connector]

Hey dabears1,

Whenever Best Buy® exchanges a video game console under either Product Replacement Plan (PRP) or Geek Squad® Black Tie Protection (GSBTP) coverage we do unfortunately require everything that came in the original packaging.  Individual stores may occasionally allow customers to keep any additional software that came with the unit, but this cannot always be guaranteed and is only offered at store management’s discretion.

I’d be glad to see what can be done to assist you, so please make sure to check your private messages.  You can do so by signing into the forums and then clicking on the letter icon in the upper right-hand corner of the page.