You must have not read the full story. I explain in the original post that she called BB and BB called her back from the number we gave on the reciept. That with my ID should have been proof enough. its not like i showed up and asked for someone elses camera, that is understandable if BB didn't want to give it to me. She called, they called back, i showed ID told them date time color of purchase. As well they could have written down my drivers license number and if it was a stolen item, next time i go to a bank or get pulled over they know to take me in.
There are a number of ways this BB could have handled the situation. Even after that happened i was upset but not boiling over. When my fiance tried to pick it up and they treated her with the same or worse attitude, then it was too much to take.
now for your questions:
1: No after stating what i just said i still dont understand the reasoning behind putting me through such a terrible experiance.
2: It was a 15% re-stocking fee they tried to hit me with, its 25% if its special ordered (and opened i believe.) The fee is in place because BB will have to sell opened product at a discounted price.
3: I opened the box because i used to work for a Good Guys in customer service so i know they opened it and probably turned it on, which i found out later when i left the store, to make sure everything was there.
Example is if you bought the camera took it back and samething happens to you:
They open it and turn it on to make sure all product is in the box.
They forget to put the usb wire back in box.
They want to charge you an open box fee, instead you decide to take the camera and report what happened.
HQ decides you get a full refund.
You take it back.
They inspect box... uh ohhh.. no usb cable.
Explain all you want they will not believe you. That is why i inspected the box Also, i didnt want to return the camera because i didnt want it anymore or i would rather have the money. I felt as if we were treated soo bad that BB didnt deserve our support.
The policy is fine, however, if a person can prove they were allowed to pick it up and can show valid id they should be allowed to pick it up.
Bottom line, my fiance was tired of this quarrel and told me she doesnt want to fight over it so we kept the camera. Seems like the policy for returns is: "Make them soo angry and disstressed they keep it!"
