Manufacturer Warranties and Protection Plans

[soccersteve3488]

No way I got lucky twice and never bought a new plan and still was getting new units. I also called today and they looked up my account and said it's still under my two year warrenty and to come on in for an even exchange.

[CrystalWoW Valued Expert]

The store may make that exception if they choose. More likely, the associate was misinformed and when you go to do the exchange it is going to come up in the register system to do a rapid exchange and have you go over to geek squad. Also, to clarify, you are in the continental U.S. right because plans do differ in other areas. Here is a fairly detailed post from one of our community moderators here that can help clarify:
Unlike Product Replacement Plans (PRPs) offered in the past, Geek Squad® Black Tie Protection (GSBTP) coverage provides repairs first and foremost. For Xbox 360 consoles, however, those repairs are typically provided through our Rapid Exchange program. Here’s how the program works:

• Customers with GSBTP coverage bring their defective Xbox 360 console to the repair counters at their local store
• A Geek Squad® agent performs a series of diagnostics to confirm that the console is defective, and creates a new service order for the repair
• The console is then shipped to one of our off-site service centers
• A refurbished model is provided in return, typically within a few business days

Once an Xbox 360 has three (3) previous qualifying hardware repairs (or Rapid Exchanges!) and a fourth confirmed hardware failure, it is then eligible for replacement under our “No Lemon” policy. Just like products covered by a Performance Service Plan (PSP), Best Buy® reserves the right to replace such products with a comparable model or issue a gift card/voucher for the fair market value of the product.

Hope this helps you out!

Agent Aaron
Geek Squad® Community Connector
Go Ahead. Use Us.

[RedWyv3 Best Buy Employee]

It's great that the store is willing to go to such lengths for a customer! I do really hope that you get your item exchanged evenly. Crystal has explained the policy as it exists, however, but with any luck, there won't be any problem either way.

[CrimsonRain]

Well, only one way to find out: bring the Xbox 360 into a Best Buy.

[soccersteve3488]

so then the main question is what happens with the hard drive since it won't fit in the 4gb and I have like 40 gbs of stuff on there how will they compensate for that

[CrimsonRain]

In the event that Best Buy replaces your Xbox 360 (or any other product with memory for that matter), you are responsible for backing up and/or transferring your data. This is mentioned in #10 of their service order disclaimer. There is a special cable that Microsoft sells that can transfer Xbox 360 data. You can also pay the Geek Squad to transfer the data for you. I forgot how much Geek Squad charges for this service.

[soccersteve3488]

but I lose out on having 60 gbs of harddrive so how is that an even exchange nothing can even be transferred to a 4 gb maybe like one demo cool. Can I ask for my money back or something since ms is offering a sick deal on there website for an xbox 4gb plus 12 months of live, 4000 live points, and an extra controller all black for 249 if I got 200 bucks back which is what I paid then I can just buy the 250 gb harddrive seperate

[soccersteve3488]

it'd be like 170 for the new slim plus the extra controller, year of live, 4000 points and the 250 hardrive that's a sick deal

[CrystalWoW Valued Expert]

I think you are going to be better off going to the store and seeing what they are going to do with it. As I stated, they may or may not even exchange it. They will not do cash back even if they decide to replace it, only store credit. If they do replace the console for some reason you might ask if they will price match microsofts site, but they are well within their rights to deny it, but you never know. This plan is a service plan, not a cash value, or replacement plan.

[CrimsonRain]

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CrystalEmployee wrote:
I think you are going to be better off going to the store and seeing what they are going to do with it. As I stated, they may or may not even exchange it. They will not do cash back even if they decide to replace it, only store credit. If they do replace the console for some reason you might ask if they will price match microsofts site, but they are well within their rights to deny it, but you never know. This plan is a service plan, not a cash value, or replacement plan.

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+10 internetz

All we're doing here is stating policy. I'm not even sure what kind of plan you have or if the store was even following correct procedure with your previous exchanges. I'd hate for you to get the wrong info here and be disappointed when you go into a Best Buy with your Xbox 360.