11-18-2008 10:04 AM
11-19-2008 08:59 AM
I feel your pain man. I am at the early stages of going through the same thing. I purchased a 46" Sony 3 years 8 months ago. I dug out the paperwork from my files and was happily surprised I actually purchased the 4 year protection plan. I have purchased 6 flats screens since without the warranty and thankfully not from Best Buy. I called the service dept on Saturday and was told by the female rep that no repair specialist were in my area but she would have one call me by end of day. I asked her what to do if I was not contacted by days end. She said if I was not contacted by days end she would call me personally. Think anyone called? No! So, I call back on Monday. After being on hold for another ten minutes I get a man. I explain my situation to him. After verifying my Saturday call he says I can't get a service tech until Dec 31 but he would have someone call me later in the day to set up a firm appt. He told me, if I wanted it fixed sooner, I could take the tv to a local repair shop and submit the bill to Best Buy but I would be lucky to get my money back.Nice! Once again I said what if no one calls me? I told him how unhappy I was with the service as well as the protection plan and they better call me. He promised a phone call. Well its Wednesday and I still have not received a call. I also sent an email to Best Buy cust care. They auto reply states the will get back to me in 48 to 72 hours so I got that going for me. Wonder why companies are going out of business? See Best Buy. Good Luck wildej. I'll let you know howI make out. BBRO (Best Buy Rip Off)
11-19-2008 03:44 PM
11-20-2008 02:57 PM
11-20-2008 04:12 PM
This doesn't just happen in store. I have had 3 appointments where the Geek Squad were to come to my house. I was given the usual 4 hour window, and on the first they called me 3 hours and 45 into my wait and indicated they would not make it and that I needed to reschedule on the second not one showed up so I called and they finally sent a District Manager out after waiting 6 hours. On the last one they called and said their guy was sick and that I needed to reschedule - next available appointment isn't until december 31.
Almost sounds like an airline. Difference is, the airline would reschedule you and at a minimum appologise for the inconvenience. These guys are oblivious to customer services. I am beginning to think they just don't know. Nobody can be this bad this consitantly.