10-24-2011 08:08 AM
We are long standing BB customers; we have probably spent $10,000 at BB over the years, and currently have 5 TVs in our house, all from BB, and all either have or had the Black Tie warranty. We've never had any problems with service; a repair person came out in a few days and took care of things, no problem. I guess the people on this forum are the exceptions.
We have one concern, however. We have a 47" LCD tv that just died. The tech is coming out today. If it costs too much to fix, BB will replace it with a "comparable" TV. In another thread on this forum, the BB rep said that the purchase price of the TV is NOT used to determine "comparable." This was in response to a Black Tie customer who posted a message about his $1800 TV being replaced by a "comparable" set that retailed for $800. I can undertstand that; I would hate to imagine one of our top of the line Samsungs being replaced by some cheap, off-brand piece of junk.
That being said, it would be greatly appreciated if BB could tell us what criteria they use to determine if a replacement TV is "comparable." Is it just picture size? Refresh (60hz vs. 120hz)? Input options? What is BB's working definition of "comparable"?
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10-24-2011 08:28 AM
10-24-2011 09:02 AM
10-24-2011 09:12 AM
I would say this one:
Enjoy your favorite movies and more with this HDTV that features an XD Engine technology for clear, detailed images, and 8 picture modes for customized use. The 2.4 ms response time reduces blurring during fast-action scenes.
Keep in mind your protection plan will be considered fulfilled so if you want a new one on the new tv you will need to purchase it.
10-24-2011 03:33 PM
Comparable is whatever works out best for them. I had a wonder camera with the metal body and comparable to best buy was a cheap plastic Rebel. They based it on the Megapixal count not what my need were.