12-20-2011 03:53 AM
12-20-2011 03:05 PM
I'd like to look into your situation further. I’ll be sending you a private message. Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
Thank you for reaching out to us and I look forwar
12-20-2011 05:09 PM
Maybe it should state... "If we determine that actually replacing your item will not be cost effective for Best Buy, then we will just give you your money back that you have to spend at Best Buy."
I love how Best Buy is always so meticulous with wording to make sure that they are not going to have to actually replace your product if it breaks. Sure they will replace it if its under manufacture warranty because they will just send it to the manufacturer and get credit for it. no matter what they write in their terms in conditions it doesn't stop the salesperson from saying things like "under this service plan, if anything goes wrong we will replace if for you" Sounds simple enough right?
From the terms and conditions you agreed to upon purchase:
If we determine in
our sole discretion that your product cannot be
repaired or your product provides for replacement
instead of repair, we will replace your product
with a product of like kind and quality that is of
comparable performance or reimburse you for
replacement of the product with a voucher or gift
card, at our discretion, equal to the current market
value of the product, as determined by us, not to
exceed the original purchase price including all
12-20-2011 07:31 PM
I would bet that the Blue Shirts told you a whole different story about the warranty when they pushed it on you. That is the way it works at Best Buy. I am going through that ridiculousness right now. Use to be my favorite store. READ THE FINE PRINT. Or better yet, hire an attorney to go shopping with you next time. In the long run it will be less expensive. HA ... or even better, shop at a competitor next time like I intend to do.