Manufacturer Warranties and Protection Plans

[Shamooga]

Okay so I bought a 46' Westinghouse about 9 months ago from my local best buy. My first major TV purchase since I am still rather young. I am a bit confused on the warranties. The receipt says I have a 1 year warranty with Westinghouse, which I should be covered under. Then I talked to geek squad on the phone and they were asking me about some blacktie warranty thing. What is the difference? I know Westinghouse isn't the nicest brand, but after 9 months I didn't expect the thing to die already. Sound still works through my surround sound, but no picture or lights come on. 

Basically my question is whats the difference in warranties and would it be less money/headache to let geeksquad take care of fixing it or ship it off to westinghouse.

[Shamooga]

I called geek squad today after my TV died on me. It was only 9 months ago since the purchase so I figured everything would be fine. I went and bought the 46' Westinghouse with a friend. Since I didn't have a rewards card and didn't really feel like signing up for yet another card I have to have in my wallet my buddy just offered up his. I didn't think much of it. Well now apparently since his rewards card was used they can't service my TV despite me buying it and having the original receipt! What the heck? Sorry for the language I am just a bit upset and frustrated I have been a loyal customer before and now they won't help me because I didn't use MY rewards card?? As if my cash wasn't good enough. Is there anyway around this and have my TV serviced or am I hosed? I can still get a hold of my friend if need be but he lives an hour away so it then becomes a hassle for him as well. Just to make it clear it was just a rewards card not a credit card which is why I am so puzzled.

[Ryan-BBY Senior Social Media Specialist]

Hello Shamooga -

Allan from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Allan-BBY Community Connector · Accepted solution]

Hi Shamooga,

I’m sure you didn’t expect your TV to break after only nine months of owning it, and I truly am sorry if you have had a hard time trying to find out what your next steps should be.

A Geek Squad Black Tie Protection (GSBTP) plan would be one of our service plans, but this should not be required in order to get service on the TV. You should be able to arrange for service under Westinghouse’s warranty by calling 1-888-BestBuy, or by contacting Westinghouse directly.

I have to say I am not clear on what your friends Reward Zone card has to do with this. Are you stating Westinghouse will not repair the TV because the purchase was somehow associated with your friend’s identity? All you should need in order to arrange for the repair of any defects would be a copy of the receipt for this TV.

I would like to look into this, and am sending you a private message to gather some personal information. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.

Thanks for posting,