Manufacturer Warranties and Protection Plans

[Kevinski]

Can someone explain to me why it is going to take Best Buy six days to come look at my washing machine? This is really not fair. Had I known the response time with regards to service agreements I would certainly not have signed up for one and gotten something elsewhere.

[Dorothy-BBY Community Supervisor]

Good afternoon Kevinski -

Having a non-functional washing machine can be a huge inconvenience, therefore I understand your frustrations in waiting 6 days to have a diagnosis performed.  While I do not know the specifics of your area, or how backed up the service provides might be in that area, I would be more than willing to try to obtain an earlier appointment or assist you in getting your unit functioning.

I am sending you a private message.  To access your private messages, first ensure you are logged into the forums, then click the envelope in the upper right hand corner.

Thank you for your continued patience!