Manufacturer Warranties and Protection Plans

[Crappystore]

In 2008 I purchased the top of the line LG, Refrigerator and Range from Best Buy. I also purchased the three year warranty. In October 2011, the Ice Maker went out and had to be replaced. At this time the Warranty was due to be renewed, so a check was sent to their outlaws, Geek Squad, at this time. I reviewed my Bank statement several times to find that these checks were never cashed. So after these several months, I called the Rip-offs, Geek Squad, on Saturday April 14, 2012, to find out what happened to the checks that were sent for the new warranty? When I did finally get someone to talk too, I was told that the checks that they receive are automatically shredded. I was also told that one of their thieves called my phone number December 6, 2011 and got no answer, and did not leave a message because there was no answer machine, which is a outright lie, I have two answer machines and one of them would have recorded the message, not only is that a lie, but we were home all day and night from December 2, 2011 through December 31, 2011, someone would have answered the phone.  I was told there was no way they would renew the warranties on my appliances put it simple, This is not the first problem I have had with these crooks, this is just the icing on the cake. Best Buy and Geek Squad are the biggest rip-off store around and I am so happy to see them close a great number of their stores. I will never, never, never ever shop in Best Buy or Geek Squad, again, and I have told as many people as I can talk to, that Best Buy is a Rip-off..

Angy and upset customer

[CrystalWoW Community Veteran]

If you didn't follow the actual renewal process, I don't see why you are upset. If you just mailed them off a check, I can see why there was an issue.

[Crappystore]

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CrystalWoW wrote:
If you didn't follow the actual renewal process, I don't see why you are upset. If you just mailed them off a check, I can see why there was an issue.

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The check was mailed with all the information regarding the renewal, nowhere does it say that some goofy person is going to shred my check for payment when you received it. There must be some very stupid people in India running your rip-off stores.

I am so happy to see your stores downsize and more than likely Best Buy will be out of business shortly with the way the run their business.

[Allan-BBY Community Connector]

Hi,

After reading this I can see why you could be upset with us, and it seems like we could have made a much better effort to contact you once we received these checks from you. I’m sure it is disappointing to no longer have coverage on these appliances, and I truly am sorry for any failures on our part.

After we received your two checks I am show that an agent did contact you on 12/5/2011 to discuss this. I also see that this agent states that no one answered the phone, and no answering machine answered. I understand that it is your position that this would just not be possible, and it would be reasonable to expect us to try and call you back if we weren’t able to get a hold of you.

I did call the team that processes the renewal of our service plans, and they advised me they do not accept checks as payment. Did you get a notice advising you to mail us a check to renew this plan? I show these Performance Service plans expired late last year, and regardless of what transpired last year this long after these plans have expired we would not be able to renew this plans any longer.

Thanks for posting,

[Crappystore]

You people will do anything to get around providing a service to your customers. Everything you said in your last reply is a outright lie. Nothing was ever said or told I could not send a check to your crappystore, no one ever called as I have two answer machines and they work perfectly as they have for several years. If you were honest business people you wouldn't  have to lie to keep from satisfying customers. I know you won't let the public see this e mail. But like I said before I am putting your crappystore on every website I can find and I am advising everyone I talk to not to buy from your crappystore or they will get screwed....

[Allan-BBY Community Connector]

Hi,

Thanks for the quick reply on this. I can promise you that in no instance was I not being truthful with you, and I really do wish I could provide you a resolution to your concern. It is correct that we are not always able to provide a customer with the resolution they are seeking, but in the very least we should address their concerns as professionally as possible.

We will of course leave this thread public; as long as nothing posted ends up violating this forums terms of use. Due to the fact that our service plans are underwritten by an insurance company we would not be able to renew one of them after they have expired. Once again I would like to hear from you if your renewal notice advised you to send us a check?

Thanks,