Manufacturer Warranties and Protection Plans

[koi2354]

I believe that I may have to send my XBOX 360 back to the manufacturer due to it freezing up. However, I do not have my original receipt. How can I obtain a sales receipt from 1 year ago??

[MtnXfreeride]

Unless you paid cash, I think they can look it up in store for you and print off a copy.  Best buy might be able to help you get a refurb faster in store if its less than a year old.

[Sarah-BBY Retired: Community Connector]

Hi koi2354!

I have good news for you!  As MtnXfreeride mentioned, we are able to keep record of most purchases made by payment method other than cash.  Also, if you are a Best Buy® Reward Zone member, then any purchase made using your Reward Zone membership card, even by cash, will be stored in your personal membership account at MyRewardZone.com. 

If you are not a current Reward Zone member, don’t worry, we can still try and help with this!  Please visit either your local Best Buy® store or contact our Corporate Consumer Relations department at 1-888-BESTBUY (1-888-237-8289) for assistance.  In this particular situation however, I may be able to help you personally and have sent you a private message with further details.

One last thing… please don’t forget to get your receipt copy before your one year is up and your warranty expires!

Thank you,

Sarah

Community Connector

Best Buy® Corporate