03-12-2012 08:45 PM
I purchased a Gateway NV55C56U from my local Brick, NJ Best Buy on Black Friday of 2011. I love the laptop and it was providing me with exactly what I needed in a computer, but this past weekend I started having issues. First, over the course of the weekend when I would put the computer in Hibernate mode, and later go to turn it back on it was showing that it was shut down unsuccessfully. Very soon after that started, I kept repeatedly getting a blue screen that said there was a hard drive error, before it would automatically reset and repeat that process over and over again. So I gave it some time where the computer was powered down, and now it gets to the Gateway screen but then sits on a black screen with one white blinking dash on the screen.
I gave Gateway a call to try and troubleshoot the issue and they said it would need to get sent out to Texas to be serviced and that the process could take anywhere from 10 days to 2 weeks. I'm posting here to see if there is anything that Best Buy would do in store to resolve the issue? I'm attending college online so being without a computer for two weeks is really not a practical option for me at this point. Unfortunately I didn't purchase any extended warranty or geek squad protection. So basically the question is, would I be wasting my time taking my computer into the store?
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03-13-2012 01:04 AM
03-13-2012 03:41 PM
What you weren't told is that if it must be sent off they cannot guarantee a repair time. I have read on this forum that 4 weeks is usually the minimum. Dont expect any fast turnaround time. Also, if they must reinstall the OS YOU will need to provide back-up disks. If you dont have them I would get them from the manufacture now so you will have them on hand in case needed. If it is a hard drive issue they may not be able to recover any of your files and it can get VERY EXPENSIVE for Best Buys to even TRY and recover them...Good Luck.
03-13-2012 07:03 PM