12-15-2009 10:16 PM
Ok so i have a cell phone contract through at&t, and it came time for a new upgrade so i choose to go the route of getting my upgrade through Best Buy. Best Buy gave me the option of buying their warranty plan with them and i bought it. Well iv had my phone for about 4 months now and im still payin the warranty plan through Best Buy and well to make a long story short my phone got knocked out of my hand and hit the floor and got a crack in it. So my question is, since i did get the warranty through Best Buy am i elligible to get my phone fixed?
12-16-2009 08:58 AM
Yeah, if you have the warranty just take it into any BBY and give it to Geek Squad. More than likely they will have to send it to a service center that will authorize the exchange. While you are without the phone ask if you can have a loaner.
12-28-2009 04:49 PM
How awful! A broken cell phone can’t be much fun and I am sorry to hear that yours ended up with a cracked screen after falling like that.
If you purchased the Geek Squad® Black Tie Protection (GSBTP) plan with your cell phone, it should cover the damage caused to the phone. Our GSBTP plans for cell phones do cover Accidental Damage from Handling (ADH) such as drops and liquid spills, as long as the damage occurs as the result of the normal usage of the cell phone.
With contract cell phones, repair is generally the first option available. A replacement phone may be authorized if repair is not possible for the phone. To start the service procedures, it is best to bring your cell phone to the Geek Squad® at your local Best Buy® store with your GSBTP number and they will determine what options are available for your particular phone.
If you do not have your GSBTP number available, the Geek Squad® Agents may be able to locate this for you, or if you would like I can try to locate this as well. For me to locate it, I would simply need you to send me a private message with your name and phone number. To send me a private message, you can click the link in my signature below.
I hope this helps! Please don’t hesitate to contact us again if you have any additional questions or concerns.