Manufacturer Warranties and Protection Plans

[screamingbanshi]

I bought a computer in April of 2008 it never worked right but it took me awhile to conclude that my freezes were all related and not any fault of mine.  I took it in during August to have my problem corrected.  Almost 3 months later and 4 repairs it  is still not fixed nor do I have it in my possession.  Best Buy has had it in their possession longer than I have.  Needless to say they don't know what is wrong with it and they claim that that the ..."after the 4 repair we will replace it" clause doesn't come into play for me.  Why?  Because they state, mind you the warranty does not state this, that a repair is hardware only, they must install new hardware.  So what have they been doing for the last 3 months?  I know they haven't repaired it.  When will this end and my warranty be up held?  Take it from me, don't buy the warranty, go through the manufacturer.

[Aaron-BBY Community Connector]

Hey screamingbanshi,

 

I’m sorry to hear about the problems you’ve been having with your computer!  I would like to take this opportunity to gather some additional information regarding your current repairs, so please keep an eye on your private messages for further communication.

 

Thanks,

 

Agent Aaron

Geek Squad® Community Connector

Go Ahead.  Use Us.

[MtnXfreeride]

The manuf. isnt going to give out free computers either.