04-13-2012 11:25 AM
I purchased a television about 25 days ago, but I did not buy the warranty at the time because I was not sure that I would need it. Today I went in to purchase the warranty because after spending 1,291 dollars, I figured it would be worth it for the 139.99 dollars. This was the price that I was told I would pay when I purchased the TV. Now that I have returned to buy the warranty, the TV has increased in price and place the black tie warranty in a different bracket so I had to pay 179.99. This is not correct. I paid 1,291 for the TV so I should receive the black tie warranty for that bracket right? If I am to receive 30 days to purchase the black tie warranty for my TV I bought then I should receive 30 days, not 30 days while the price changes. Any help you can provide me with would be great because I am certainly not satisfied with the answers I received from the store. "The computer tells me to charge you this much" is not an acceptable customer service experience.
04-13-2012 02:08 PM
Welcome and thanks for posting,
I truly apologize that the TV price changed and therefore is making you pay more for your desired coverage plan. I'd like to look more into this for you, so I'm sending you a private message. To view your private messages, ensure you're logged into our forums and click on the envelope icon in the top right corner.
I'll talk to you soon!