Manufacturer Warranties and Protection Plans

[clja07]

SO I STARTED HAVING ISSUES WITH MY SONY KDFE50A10, IM CALLING TO SEE IF THE PROBLEM I'M HAVING WITH THE TV IS COVERED UNDER MY PSP AND IF I CAN HAVE A TECHNICIAN COME TAKE A LOOK AT MY TV. IT IS NOW 1:17 A.M. IN CA I'VE BEEN OH HOLD TWICE FOR OVER 30 MINUTES.. . TOTALLY UNACCEPTABLE, CUSTOMER SERVICE REP IS A COMPLETE IDIOT TELLING ME THEY'RE BUSY WITH CALLS..  SO I ASK HER HOW MANY PEOPLE ARE UP AT THIS TIME IN THE US BESIDES ME??? FOR A MULTI-MILLION OR BILLION COMPANY THEY CAN'T IMPLEMENT A VOICE RECORDED APPOXIMATE WAIT TIME LIKE OTHER CALL CENTERS.. JUST TIRED OF DEALING WITH BEST BUY..

SINCE I'VE BOUGHT THE TV IN JAN 2006 I'VE REPLACED THE BULB TWICE ONCE COVERED UNDER PSP AND SECOND OUT OF MY OWN POCKET. MY FIRST EXPERIENCE WITH BEST BUY WAS PROBABLY ONE OF THE WORST EVER. MAKE A LONG STORY SHORT, BEST BUY REP HAD AN IDEA OF MY BULB POPPED AND SPECIFICALLY STATED TO SERVICE TECH THAT BULB IS LIKELY THE PROBLEM.. AFTER A WEEK WAITING FOR TECH TO COME TO MY HOUSE HE PULLS OUT LAMP AND SAID YOUR BULB IS BAD, UNFORTUNATELY I FORGOT TO BRING THE BULB WITH ME. SO THE TECH TOLD ME THAT I WOULD HAVE TO SCHDULE ANOTHER APPOINTMENT FOR HIM TO COME OUT TO REPLACE IT OR HE CAN HAVE IT SENT DIRECTLY TO MY HOUSE AND I COULD PUT IT IN MYSELF. I OPTED TO HAVE IT SENT TO ME AS I DID NOT WANT TO WAIT ANYLONGER FOR A DUMB BULB AND TAKE ANOTHER DAY OFF AT WORK.

SO HERE IS THE CURRENT PROBLEM IM HAVING WITH MY TV.. I HAVE A PURPLE LINE  AT THE BOTTOM OF MY TV. ON CERTAIN OCCASSIONS I HAVE A VERTICAL PURPLE STREAK ON THE RIGHT SIDE OF MY TV.

SOMEONE HELP????????? SOS SOS SOS SOS SOS SOS SOS SOS SOS SOS

I WILL POST PIX OF MY CELL PHONE BILL OF THE TIME I CALLED EARLIER AND HOW LONG EACH CALL LASTED JWITHOUT SPEAKING WITH A REP JUST TO SHOW EVERYONE IN THIS COMMUNITY THAT BEST BUY IS A JOKE.

[Nokia]

Please do not post your bill. That is considered personal information and is not allowed.

FYI, typing in all caps is the internet equivalent of yelling, and is considered rude. Please refrain from it.

[Dorothy-BBY Community Supervisor]

Hello clja07 -

Allan, from our Community Connector team, will be reaching out to you shortly to attempt to assist you with your television repair.  Thank you for your patience!

[clja07]

Again an example of there custumer service.. .was told some one would get to me shortly.. What does shorty mean????? 1 day, 2 days, 3 days, next week..

[Adamtech Emerging Expert]

Typically a couple of business days. They research the issue before responding.

[Nokia]

"Shortly" is used because a response time cannot be guaranteed due to the research that Adam mentioned. The CCs prefer to respond after they have already found a solution, rather than just responding with a followup post. Also, the CCs don't work on weekends, so the earliest you'll receive a response will be Monday.

[Allan-BBY Community Connector]

Hi clja07,

I’m sure it is not reassuring that you experience such a long wait to get an appointment to diagnose the current issue with your TV after having already gone through a repair experience on this TV in the past that didn’t meet your expectations.

I should be able to shed some light on why the technician that came out to diagnose the issue with your TV in the past didn’t have the lamp for your TV when they first came to your house. Our technicians are not supposed to order any parts until they have physically diagnosed the issue with the product they are repairing. It is also often the case that the parts needed to repair a TV would have to be ordered once the diagnosis has been performed.

I truly do apologize for how long you had to wait in order to schedule an appointment for one of our techs, and your suggestion of giving our customer’s a projected wait time is a good idea. I would like to personally look into this and do what I can to make sure this goes as smooth as possible from here on out. I am sending you a private message to gather some personal information. To check your messages you should log into the forum, and then click on the letter icon in the upper right hand corner of the page.

Thanks for posting,