03-13-2009 10:36 AM
Solved! Go to Solution.
03-13-2009 11:32 AM
Thanks for posting your concern on our Best Buy® Forum. Your issue has been assigned to one of our Community Connectors for further review and response, and you should be hearing something within the next few business days. Thanks for your continued patience as we work to assist all of the customers who have reached out to us on this forum.
03-13-2009 10:45 AM
03-13-2009 02:11 PM
Ok but wheter it's three or four repairs the issues still stand:
1) The computer is out four weeks at a time
2) My husband's livelihood depends on the computer and it's not available when it's out that length of time obviously
3) They refuse to fix the gap that occurs in the outer casing when you lift the screen insisting it is "cosmetic". As I previously stated that is more than a simple cosmetic issue, because dust can get in the gap and cause elements of the computer to overheat.
03-13-2009 02:13 PM
Good afternoon Feather -
Being without your computer is never convenient, particularly if you use it in your livelihood. I definitely can understand your frustration at the number of repairs you have encountered, and for that I do apologize.
While cosmetic issues on a unit are not covered under the protection plans, there seems a case could be made if the cosmetic issue is creating more repairs on the unit. I would like the opportunity to take a further look at this, so I am sending you a private message. To check your private messages, first ensure you are logged into the forums, then click the envelope in the upper right hand corner.
Best Buy® Corporate
03-13-2009 02:16 PM
Thank you for your response. I sure hope you get further with all this than I did. I do understand now that it's three qualifying repairs, but it has to actually go back four times, although not for the same issue. Still that is an issue when someone depends on a laptop for a living, certainly you can see that as a problem. Buying another laptop open box even temporarily isn't a real solution I can't afford to put forward 1500 dollars for a high powered laptop not even temporarily although I appreciate that Best Buy offered that solution.
03-18-2009 08:15 PM