Manufacturer Warranties and Protection Plans

[Kboss313]

You were a great help indeed. Its like i have dogs and such so im sure the inside of my computer has some dog hair or something. But i clean it every time theres a smudge on it. Theres a spot from nail polish. But thats about it. And I did not know they made computer safe pesticide stuff. Thats something I will have to look into.

[Kboss313]

Still waiting for a person to contact me about this issue. And also, when I brought my laptop in about it being slow, and they brought it back telling me that I had viruses. My fan vent was cracked. And it was not like that befor. I've always bought things from best buy. And I would still like to continue buying things from them. But what I would like to know is that how can they not say the bugs got In my laptop while it was being shipped. It seems like I'm takeing the full blame for all of this. When really no one knows whose fault it is. I'm not blameing best buy, or me. But with bugs being a health hazard. I bet I could find atleast a couple of bugs in best buy or anywhere else. And if that's the case then all bussiness that have bugs in them should be shut down.

[JM]

Hello again, Kboss. It will be a few more days before a Community Connector will be able to get into contact with you. They work at Best Buy's corporate office in Minnesota, and they are only in-office Monday-Friday during normal business hours.

Fear not, however. They will definitely get into contact with you here in this thread, and they will do their best to assist you.

[Dorothy-BBY Community Supervisor]

Good afternoon Kboss313 -

Aaron, from our Community Connector team, will be reaching out to you regarding your concern.  Thank you for your continued patience.

[Kboss313]

Do you know about when I will be reached. Like threw the messages on here or on my email. Because I do not have a computer now. So I am doing all of this threw my phone.

[JM]

Usually, when you make a thread here, or post in a thread, there's a little box to the right of where you type the message itself up labeled as "Subscriptions" with "Email me when someone replies" below it, and a little check box to the left of that. Usually, it is already checked. Same when you receive a new personal message here. You should receive an email for both.

I hope this is of assistance.

[Aaron-BBY Community Connector]

Hello Kboss313,

Being without a computer is always difficult, so I can imagine how frustrated you must feel.  Your disappointment at discovering that your laptop has suffered damage due to insects is also understandable, especially if you normally try to store it in a safe place.  Like JM mentioned, however, damages due to insect infestation are regrettably not covered under any of our service plans – including those with ADH coverage.  For more information on this policy I would encourage you to refer to your service plan brochure or that you check out the following link:

Best Buy® Service Plan Terms & Conditions

Now, while our service center technicians do have the final say in determining whether or not any given repair can be addressed under service plan coverage, remember that you always have the option of seeking a second opinion through the manufacturer or another factory-authorized service facility.  In the event that facility determines the cause of the problem to be either hardware failure or factory defect, you would then be able to seek reimbursement for any qualifying repairs under your service plan coverage.

Let me know if you have any other questions.  You can send me a private message by signing into the forums and then clicking on either my signature below or the letter icon in the upper right-hand corner of the page.