08-12-2010 11:27 PM
You were a great help indeed. Its like i have dogs and such so im sure the inside of my computer has some dog hair or something. But i clean it every time theres a smudge on it. Theres a spot from nail polish. But thats about it. And I did not know they made computer safe pesticide stuff. Thats something I will have to look into.
08-14-2010 01:43 PM
08-14-2010 09:55 PM
Hello again, Kboss. It will be a few more days before a Community Connector will be able to get into contact with you. They work at Best Buy's corporate office in Minnesota, and they are only in-office Monday-Friday during normal business hours.
Fear not, however. They will definitely get into contact with you here in this thread, and they will do their best to assist you.
08-16-2010 11:01 AM
08-16-2010 12:28 PM
08-16-2010 10:09 PM
Usually, when you make a thread here, or post in a thread, there's a little box to the right of where you type the message itself up labeled as "Subscriptions" with "Email me when someone replies" below it, and a little check box to the left of that. Usually, it is already checked. Same when you receive a new personal message here. You should receive an email for both.
I hope this is of assistance.
08-18-2010 11:06 AM
Being without a computer is always difficult, so I can imagine how frustrated you must feel. Your disappointment at discovering that your laptop has suffered damage due to insects is also understandable, especially if you normally try to store it in a safe place. Like JM mentioned, however, damages due to insect infestation are regrettably not covered under any of our service plans – including those with ADH coverage. For more information on this policy I would encourage you to refer to your service plan brochure or that you check out the following link:
Now, while our service center technicians do have the final say in determining whether or not any given repair can be addressed under service plan coverage, remember that you always have the option of seeking a second opinion through the manufacturer or another factory-authorized service facility. In the event that facility determines the cause of the problem to be either hardware failure or factory defect, you would then be able to seek reimbursement for any qualifying repairs under your service plan coverage.
Let me know if you have any other questions. You can send me a private message by signing into the forums and then clicking on either my signature below or the letter icon in the upper right-hand corner of the page.