Manufacturer Warranties and Protection Plans

[pendres23]

Thank,s And good luck

[jsaunders7329]

If the manager was rude, Best Buy may have caught it on cctv. It may not give audio, but if video is available, the manager's body language would show that attitude. It would also show the same if you two...

I'm not saying you were rude, just that if you were it would be easy to determine who got rude first... Just be careful.

At least you were offered an option to replace your tv... Even if it takes a few days... My local store has a comparable projector, in stock, and on the floor, and I can't even walk away with one. (And I paid $700 for just the protection.)

Just be patient, and hopefully things will shape up. Things could be worse... Check my thread, I'm keeping a daily log there. It helps kill time, and it let's other people know how this process works and how it feels to undergo it.

[pendres23]

That would be fine because i would want to be there when they checked it if it dosen,t have voice.Ican tell exactly what is being said we have nothing to hide. Maybe they should check on their manager,s. I dout the employes under him would go against him.the most they would see on us is i kept walking away so i would not say what was on my mind about the b/s being fed to us never once said anything bad or mean we stayed cool.

[Allan-BBY Community Connector]

Hi pendres23,

From reading all your posts on this thread I understand that this has really upset you, and am truly sorry if the actions of any employee have caused you to be this unhappy with our company. After reading your account of this it does sound like we might have been able to handle this better.

Your post makes it sound like your TV was approved for replacement and you are unhappy with how this store has handled your replacement. This store should be replacing your TV with the most comparable model we currently carry that doesn’t exceed the original purchase price; keep in mind this determination is made by us.

I should also point out that we would pick up the old TV when we deliver the replacement TV, but if you didn’t have us deliver the TV being replaced you would have to pay us to deliver the new TV. If you had the original TV delivered by us we should not be charging to deliver the new TV.

I would like to look into this personally, and I am sending you a private message to gather some private information. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.

Thanks for posting,