03-22-2012 08:29 PM
03-22-2012 09:45 PM
03-26-2012 02:07 PM
From reading all your posts on this thread I understand that this has really upset you, and am truly sorry if the actions of any employee have caused you to be this unhappy with our company. After reading your account of this it does sound like we might have been able to handle this better.
Your post makes it sound like your TV was approved for replacement and you are unhappy with how this store has handled your replacement. This store should be replacing your TV with the most comparable model we currently carry that doesn’t exceed the original purchase price; keep in mind this determination is made by us.
I should also point out that we would pick up the old TV when we deliver the replacement TV, but if you didn’t have us deliver the TV being replaced you would have to pay us to deliver the new TV. If you had the original TV delivered by us we should not be charging to deliver the new TV.
I would like to look into this personally, and I am sending you a private message to gather some private information. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.
Thanks for posting,