Manufacturer Warranties and Protection Plans

[RJBlankenship]

  02-01-2010 09:45 AM

Geek Squad is worthless and lies to women trying to take advantage of them. I have had the GEEKS try to fix my TV twice. They said they replaced the motherboard (I have my doubts) they then blamed the problem on my cable box. I have yet to get the TV fixed and it has been almost 2 Months. I am getting tired of them lying to my wife and trying to blame the cable company for their inability to fix a problem that is obviously the TV. The TV looses Horizontal hold. The screen goes Bright BLUE or Pink.  I paid the extended warrenty and I expect the TV to WOrk the way it is supposed to.   WHy did I waste my money on extended warrenty when Best Buy and the GEEK SQUAD fail to honor it. I'm now going to the Better Business peole to log a complaint.

DO NOT DO BUSINESS WITH BEST BUY OR THE GEEK SQUAD.

I bet they erase this posting so as not to tarnish their reputation instead of fixing or replacing the TV that I paid for extended warrenty for.

[RJBlankenship]

Geek Squad is worthless and lies to women trying to take advantage of them. I have had the GEEKS try to fix my TV twice. They said they replaced the motherboard (I have my doubts) they then blamed the problem on my cable box. I have yet to get the TV fixed and it has been almost 2 Months. I am getting tired of them lying to my wife and trying to blame the cable company for their inability to fix a problem that is obviously the TV. The TV looses Horizontal hold. The screen goes Bright BLUE or Pink.  I paid the extended warrenty and I expect the TV to WOrk the way it is supposed to.   WHy did I waste my money on extended warrenty when Best Buy and the GEEK SQUAD fail to honor it. I'm now going to the Better Business peole to log a complaint.

DO NOT DO BUSINESS WITH BEST BUY OR THE GEEK SQUAD.

I bet they erase this posting so as not to tarnish their reputation instead of fixing or replacing the TV that I paid for extended warrenty for.

[starhelper2587]

I don't understand from what you posted where you got that the GS was trying to take advantage of women or your wife.  I would agree with you though that the screen changing colors is not related to the cable box, as you had suspected.  Maybe the motherboard that was used was a faulty part, which unfortunately can happen.  Hopefully a Community Connector will be along to address this to someone to work with you towards a resolution.  Remember, they don't work weekends or overnights, and posts are addressed/assigned in the order they are received so please be patient. 

[RJBlankenship]

You don't try to pull the wool over someone just because you don't think they will understand. Apparently your technician though he could B* SH* his way out of fixing the TV by telling "The dumb Women" that it was the TV box and not the TV. THey should have a little more respect and be honest and fix the TV instead of trying to BS their way out of it.

[starhelper2587]

Maybe that's what the tech really thought??

[RJBlankenship]

Then Get a new TECH. Anybody with half a wit can tell that when the Cable BOX is not even on then it's not the Cable box. DUH

[clean9624]

If you called in and set up an appointment it should have been with a repair tech and not a geek squad install tech.  Repairs techs are sent out under the extended warranty.  Repair techs are some times set out of 3rd party vendor's in your local area.  It is possible that if a install tech was out that he really did think that it was a cable problem since he isn't a repair tech and that is what you need.

[RJBlankenship]

One excuse after another.. Why can't you just accept that I paid you for warrenty service and it is YOU I hold accountable to fix or replace the TV

[starhelper2587]

If you call 1-800-GEEKSQUAD and ask for the TV Repair/Warranty department, they can scheduled another service call w/ a different tech from the area.

[Dorothy-BBY Community Supervisor]

Hello RJBlankenship -

Allan, from our Community Connector team, will be reaching out to you regarding your concern.  Thank you for your continued patience!

[Allan-BBY Community Connector]

Hi RJBlankenship,

No representative of Best Buy® should be taking advantage of any customer, and the technician that looked at your TV shouldn’t have said the problem was with the signal to the TV if they knew that the issue was actually with the TV. I can also say that two months without your TV working would be too long to wait for anyone, and I’m sure this is even more frustrating for you given the fact that you purchased a Performance Service Plan (PSP) to guard against being without a functioning TV.

I would like to work with you towards the goal of getting you a working TV as soon as possible, and I am sending you a private message to start that conversation. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.

Thanks for posting,