11-21-2008 01:18 PM
UGH.... I have very little faith left with BB and Geek Squad.... My 37" LCD is broken AGAIN for the second time in 13 months. Took 2 weeks to get a tech here and that was only because i made a fuss when I was informed it would originally take 5 weeks. Tech arrives looks at the TV and for 5 minutes, throws his hands up in the air with NO idea what is worng with it. Looks in the back of the TV writes down some numbers and says "we have to change the board" I said " you've done that once before" His reply "it needs it again".... The part "should" be availible in another 10 business days.
I called BB/GS to find out about expediting the part which of course I was told can't be done because there is a procedure that must take place by the insurance company that approves the parts....UGH yet again, i ask for a supervisor and get put on hold forever and then told one is not availible but yet another request will be made to have someone call me.
After reading the other 600+ comments on this message board I can already see where this is going I seem to be following the SAME pattern as 90% of the complaints listed. I am soooo very disappointed, that BB feels it is reasonable for families to wait 4+weeks for a functioning TV.
I asked about a replaceent TV but was told that the request would most likely be denied because the part could be ordered. This is the same part TWICE now in 12 months that needs to be changed...... What terrible service and at this point will certainly NEVER EVER buy another product from Best Buy again, this is truning out to be my Worst Buy !!!!!!!!!
I am certainly going to contact Philip's directly and let them know how Best Buy treats their constumers who purchase their product. I also plan to contact Best Buy corperate because nothing about this "turn around time" is acceptable....
What a terrible way to treat custmers you purcchase such expensive products for you, it is obvious you don't care about you customers once you have their money !!!!!
11-26-2008 04:56 PM