10-19-2009 01:55 PM
Dear Best Buy,
10-19-2009 02:56 PM
10-20-2009 10:39 AM
Having a broken camera when you have young children in your home would be frustrating for any family, and I’m sure that being told your Performance Service Plan (PSP) doesn’t cover the repair of your camera was very upsetting to hear.
It is true that a standard PSP does not cover Accidental Damage from Handling (ADH), but your mother should have been given the option to purchase a PSP with ADH coverage. I have to assume the store looked into this, and found that ADH coverage was not purchased along with the PSP.
Without actually looking at the brochure that was stapled to your receipt I wouldn’t be able to comment on what coverage’s are spelled out in the brochure, but if I was to guess the brochure you have is a promotional PSP brochure that spells out all the optional coverage’s that our PSP’s had. I did read through the terms and conditions brochure that your mother should also have received at the time of the purchase, and it clearly states that ADH coverage is an option.
I would like the opportunity to try and get you resolution for you in this matter, and I am sending you a private message to gather some personal information. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.
Thanks for posting,
10-20-2009 01:46 PM - edited 10-20-2009 01:48 PM
Thank you for your prompt response to my message and your willingness to work with our situation. We were told on Saturday that our PSP plan did not cover Accidental Damage. Unfortunately, my mother was not told this when she purchased the plan and did not receive any type of terms and conditions information along with the brochure. If that were the case we would have clearly read that in there and this would not be an issue. My mother was not even given the option to buy Accidental Damage Protection for our camera. So, as far as we were concerned our camera was covered for Accidental Damage or my husband and I would have probably gone and purchased the coverage for ourselves.
I have also sent a private message in response to the message in my inbox.