Manufacturer Warranties and Protection Plans

[wg0649]

Hello,  I recently started having a problem with my Toshiba DLP where I hear a really annoying humming/buzzing sound.  The tricky thing is that it doesn't happen all the time, it's intermittent.  I've called the geek squad and they have been out 3 times.  First to order a new light engine, 2nd to replace the entire engine and a 3rd because the problem still existed.

Now I have to wait again for another light engine.  It's been 2+ weeks now that we have had to deal with this annoying sound.

I'm a little worried that this will never get fixed since it doesn't happen all the time.

Is there anything else I can do for this?  HELP!

thanks

-Will

[Elizabeth-BBY Community Supervisor]

Hi wg0649,

I've asked Allan, one of our Community Connectors, to look into this and follow up with you.  You should hear from him within the next few busienss days at the most.

Thanks for posting!

[Allan-BBY Community Connector · Accepted solution]

Hi wg0649,

I’m sure after three technician visits you are ready to finally have a working TV, and if this was my TV I would be very frustrated if I was asked to wait longer for another part.

I would like to look into your repair for you and see if there is something I can do to get you a working TV faster. I am sending you a private, and to check your messages you should make sure you are logged into the forum and then click on the letter icon in the upper right-hand corner of the page.

Thanks for posting,