Hi everyone, just joined the community as I was searching for answers online as to why I am not able to get service for my LG range. Long story short, my glass cooktop broke two weeks ago and I am left with an oven and 1 out of five burners and every time I use the remaining burner the crack across it grows. I called BestBuy service 15 minutes after this happened two weeks ago and was originally told they couldn't find anyone in my area (Red Wing, MN) who services LG appliances. The rep mentioned one local service company by name but in her next breath said they do not service LG. I was then told it would take three business days to call me back about who might be servicing my range. After those three business days I called again and was told this time that it would take one more day to figure out. Close of Week 1. My wife got a call as promised and was told someone from the actual service company would call to set up an appointment. This call never came so I called back again and inquired as to the status of the service company thinking maybe I could light a fire under someone. The Geek Squad rep told me we had an appointment on Friday which came as a surprise to me as no one told me about the appointment and both my wife and I were home all day. The tech was a no-call no-show. I was given the name and number of the service company that, in the first call, I was told DID NOT service LG products. The service rep was very nice and left a voicemail for the tech on my behalf and said I should call him if I don't hear soon. Today (Wednesday) I called and the tech and as expected he told me he does not service LG at all so i called back to the Geek Squad. Again, the service rep was nice and she put me in touch with the LG factory for some reason. The LG lady was apologetic and had me on hold while she performed the same search, presumably, as everyone else had. The LG rep told me the nearest LG service tech was about 70 miles away in St. Paul and apparently that is too far for them to travel or something because she made it sound as though that was a deal breaker for hiring that one. Then the lady told me the part would be covered but the labor was on me. I explained that I purchased the PSP to protect against that very condition and she referred me back to Best Buy to solve that, understandable. I gave Best Buy one more call and spoke to yet another service rep who referred me again to the local guy who doesn't service LG. When I told him that was a dead end he put me on hold for a few minutes then came back and said he had just fired off an email to some type of special service team, I can only assume these are special emergency service ninjas. So here I am, again, two weeks later now with 40% of a stove waiting for a phone call that will come in a claimed two business days (Monday next week) to set up a phone call with someone who will come out and verify that the glass top on my stove is in fact broken. I really did not think it would be this big of a deal to get it serviced and am less than happy about the time lapse and the lack of light at the end of this tunnel. I have at times been angry aboutt he run around but I see no real value in yelling at people in customer service because I know it isn't likely their fault that the progress is slow but patience is running thin. I am really tempted to throw it in the back of my truck and bring it to my closest store on Friday to see if I can get a more timely response in person. I'm really sick of restaurant food and would really like to get back to cooking for real with more than one pot in play.
@Dorothy_BestBuy
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