11-11-2011 08:16 PM
The Geek Squad sent my Toshiba satellite laptop to the manufacturer for a new harddrive. When it came back I provided them with the recovery disc that was made by BB upon purchase of the laptop (purchased pkg. @ 99.00). The other day I received a telephone call from BB saying my laptop was ready to be picked up, but when I got there I was told that it wasn't ready because when they ran the disc they got a blue screen and couldn't bypass it. This could mean one of two things, either the disc is corrupted or there's a motherboard problem. I was also told by the Geek Squad that the corruption could have occured while they were burning the software recovery discs.
The Geek Squad recommended that I call Toshiba first and request another recovery disc. I did, and was subsequently told by the CS person that it would cost $30. for new recovery disc! I've already paid out a lot of $$ for extended warranties and Geek Squad tech support, so I don't want to pay out $30.00 for something that could be the fault of the Geek Squad's intall. it seems only right that they order and pay for the recovery disc.
Has anyone had this problem, and if so how was it resolved? Any tips on how to handle this?
Thank you for your help!
Solved! Go to Solution.
11-12-2011 01:49 AM
You would have to order the discs yourself as Geek Squad can't legally have possesion of them unless they belong to a customer. If a Geek Squad agent told you it was a possible corruption will making the recovery discs I would talk to the DCI (Geek Squad manager) or the store manager about getting some sort of compensation for the $30 that you would have to pay for the recovery discs. I can't say whether or not they will approve that but its possible.
11-15-2011 12:31 PM
I saw that this thread was marked as solved, but wanted to follow up with you to be sure. Were the associates at your local store able to help you out? If not, or if you’re still in need of assistance, please do not hesitate to let me know.
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