Manufacturer Warranties and Protection Plans

[nanapapa]

I have been trying to get my 46" Samsung TV repaired since early December. Between wrong parts being ordered and stalling I still haven't gotten my set repaired. This is a long involved story of people trying to help(BB) to people blowing me off(BB) to people divulging more than what they probably should(service techs)! I think that between what the service techs told me and what the Geek Squad rep said when I told him what they said I might have uncovered fraud toward AIG the underwriter for service plans. Maybe not ; but putting 2 and 2 together always has equalled 4 for me. I just want my TV fixed. Am going to try one more time with trying to get help thru BB before I take this to AIG or upper management in BB.

[Dorothy-BBY Community Supervisor]

Hello nanapapa -

Allan, from our Community Connector team, will be reaching out to you regarding your concern.  I appreciate your continued patience!

[nanapapa]

Still waiting from You!

[Nokia]

The Community Connectors only work on business days, so at this point it has been about 1.5 business days. A response normally takes 3-5 business days.

[Allan-BBY Community Connector]

Hi nanapapa,

Having your TV in repair since December of 2009 is unacceptable, and after looking into your repair I can completely understand you being upset with how long this is taking us to get resolved for you.

I would like to try and get you the quickest possible resolution for you, and am sending you a private message to pass along some personal information. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.

Thanks for posting,

[nanapapa · Accepted solution]

I was recently contacted by Allen from BB and after hearing of my problems with trying to get my TV repaired he managed to get an ok for me to receive a replacement TV.  All I had to do was take my TV in to my local BB with the Confirmation No. that he provided and I walked out with a new TV. Now I didn't just get to pick out Any TV. They do a technology exchange which means you can trade for a comparable set with the same level of technology as the one being replaced. Or, you can take the value of the TV they choose and apply that amount toward another TV. All in all I am happy with the solution that Allen provided. I did purchase a PSP plan on my new TV. 

[mstng87gt Trusted Contributor]

Thank you for coming back to let us know the outcome.