Manufacturer Warranties and Protection Plans

[imdadb]

Please help me with anything you can so that I get the service done on my TV as per the $400 service plan I purchaed for my TV.

I have Samsung DLP 50" that does not work properly after a Lightening storm we had end of May.

Since June 2nd of '09, I have been working with Best Buy to get the parts that Third Party Service center has requeted and till today they have no information where and what status those parts are.

5/29/09  Case opened with BB

6/03/09  Third Party Service Center calls me to identify the parts

6/22/09  I was told by BB that the parts have been authorised and ordered and within 5-7 days Service center would receive those

7/7/09     I was told again by BB that they are going to search for the parts for my workorder

7/17/09  Again today, BB tells me the last person sent the search inquiry to wrong department, and she is now going to send it to the right one for research and also a followup with me within 2 bus. days...

   I don't beleive any of that as I am loosing my patience.....I am going to call them again next week but I want to get ready for my next step if I am given the cold shoulder again...

Please share your experience and things that you have used to get the repair done, such as how you get hold of supervisor, or other approaches..

Thanks,

IB 

[Elizabeth-BBY Community Supervisor]

Hi imdadb,

Allan, one of our Community Connectors, will be reviewing this and following up with you within the next few business days.

Thanks for your continued patience,

[Allan-BBY Community Connector · Accepted solution]

Hi imdadb,

The fact that you have waited since 5/29/2009 to get your TV repaired speaks to your patience, and I can understand you finally losing your patience after this amount of time.

I would like to look into this for you and get you the quickest possible resolution in this matter. I am sending you a private message, and to check your messages you should log into the forum and then click on the letter icon in the upper right-hand corner of the page.

Thanks for posting,
Allan
Community Connector
Best Buy® Corporate

[imdadb]

I just wanted to update this post with my appreciation of Best Buy company as well as Allen who was  super fast in replying to my post (really...within 4 hours of posting).  I have replaced my TV with the new 52" Sony Bravia XBR9 unit and ofcourse with another protection plan as a lesson learned.

Once again Allen!  I thnak you for your prompt attention to my issue as it took 2 months to settle it.  Also my regards to your boss Eliz

IB 

[Adamtech Emerging Expert]

I am so glad to see this come to a happy ending. I hope you enjoy your new TV for years to come!